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- Tasks: Maximise sales and provide excellent customer service as a Telesales Advisor.
- Company: Join a rapidly growing luxury hot tub distributor with a vibrant team.
- Benefits: Starting salary of £26k plus commission, 20 days leave, and corporate discounts.
- Why this job: Be the friendly voice for customers and make a real impact in their experience.
- Qualifications: Previous telesales experience and strong problem-solving skills required.
- Other info: Enjoy a dynamic work environment with no evenings or weekends!
The predicted salary is between 26000 - 30000 £ per year.
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To maintain momentum, our client is looking for a great Telesales professional to maximise sales and ensure excellent customer service!
What’s in it for you / Benefits:
- £26k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE)
- 9am - 6pm Monday to Friday hours, no evenings or weekends
- 20 days annual leave, plus bank holidays
- Company pension scheme
- Free onsite parking
- Commission / bonus scheme
- Corporate discount on company stock for staff, friends & family
Role Overview:
This is a dual role, with sales being the priority in the quiet seasons (autumn and winter), and customer service the focus during the Spring and Summer peaks. As an experienced Telesales Advisor, you'll be the friendly voice the customers rely on for all their service inquiries (deliveries, repairs, etc). You will also be making outbound calls to current customers to upsell maintenance appointments, accessories and replacement tubs.
Key Responsibilities:
- First point of contact for existing customers, providing effective solutions to their reported problems.
- Organise engineer visits when issues can't be resolved over the phone.
- Deliver excellent customer service, including product knowledge, practical advice, empathy and patience.
- Upsell maintenance appointments, accessories and cleaning products.
- Advise customers on confirmed delivery times.
- Manage workload efficiently in a busy environment.
- Conduct outbound calls to gain online reviews and promote servicing of hot tubs.
- Perform any other duties as directed by the company, applicable to your skills and experience.
- Gain commission on each service booked in and products sold.
Skills and Experience:
- Previous experience in telesales is essential, with an emphasis on sales ideally.
- Excellent computer skills to enter data and maintain company CRM.
- Confident phone manner.
- Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
- Ability to work on your own initiative while being an effective team player.
- Capacity to work under pressure and meet demanding deadlines.
- Meticulous attention to detail.
How to Apply:
Please click apply or send your CV to (url removed). Or if you would like a confidential chat call Maisie or Michael on (phone number removed). Good luck!
Proactive Staff is an equal opportunities Recruitment Agency advertising on behalf of our client.
Telesales Advisor employer: Proactive Staff
Contact Detail:
Proactive Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about telesales, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Telesales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telesales experience and customer service skills. We want to see how you've maximised sales in previous roles, so don’t hold back on those achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our luxury hot tub team. Keep it friendly and engaging, just like the role!
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've resolved customer queries effectively. We love seeing how you’ve turned challenges into opportunities, especially in a busy environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Proactive Staff
✨Know Your Product Inside Out
Before the interview, make sure you understand the luxury hot tub products your potential employer sells. Familiarise yourself with their features, benefits, and any common customer queries. This will not only impress your interviewers but also help you demonstrate your ability to provide excellent customer service.
✨Show Off Your Sales Skills
Prepare to discuss your previous telesales experience in detail. Think of specific examples where you successfully upsold products or resolved customer issues. Use metrics if possible, like sales targets you met or exceeded, to showcase your effectiveness in a sales role.
✨Practice Your Phone Manner
Since this role heavily relies on phone communication, practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with handling customer inquiries and upselling. Remember, a friendly and professional tone can make all the difference!
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've resolved customer issues in the past. Think about times when you had to think on your feet or manage a difficult situation. Highlighting your problem-solving skills will show that you're capable of handling the demands of the role, especially during busy seasons.
