At a Glance
- Tasks: Deliver exceptional customer service and technical support for luxury hot tub products.
- Company: Join a leading luxury hot tub distributor with a friendly team.
- Benefits: Starting salary of £26,500 plus commission, corporate discounts, and no unsociable hours.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a growing business while helping customers enjoy their hot tubs.
- Qualifications: Experience in customer service or technical support is a plus.
Our client is a leading luxury hot tub distributor that has experienced exceptional growth in recent years. To support their continued expansion and maintain outstanding customer service standards, they are seeking a Technical Support & After Sales Advisor to join their friendly and professional team.
What’s in it for you / Benefits
- £26,500 per annum starting salary
- £2,000 - £4,000 annual commission opportunity (£28,500 - £30,500 OTE)
- Monday to Friday working hours, 9:00am – 6:00pm
- No evenings, weekends or unsociable shifts
- Corporate discounts on company products for staff, friends and family
- Opportunity to join a growing and successful business
Role Overview
Opportunities are available across both the Customer Service/Technical Support function and the After Sales/Telesales team. Whether you enjoy solving customer issues, providing technical guidance, building customer relationships, or identifying sales opportunities, this could be the perfect role for you.
Working as part of a busy customer support team, you will be responsible for delivering an exceptional customer experience. Depending on your skills and experience, your duties may include supporting customers with product enquiries, troubleshooting technical issues, arranging engineer visits, booking servicing appointments, promoting maintenance products and maintaining ongoing customer relationships.
Key Responsibilities
- Provide exceptional customer service through every customer interaction
- Respond to customer enquiries and provide technical support over the phone
- Diagnose and troubleshoot hot tub issues, identifying appropriate solutions
- Arrange engineer visits where issues cannot be resolved remotely
- Conduct outbound calls to existing customers regarding servicing requirements
- Promote servicing packages, filters, chemicals and related products
- Maintain accurate customer records using the company CRM system
- Build positive relationships with customers through professionalism, empathy and product knowledge
Skills and Experience
- Previous experience in customer service, technical support, after-sales or telesales environments
- Excellent telephone manner and communication skills
- Strong problem-solving abilities and customer-focused approach
- Strong organisational skills and attention to detail
- Ability to prioritise workload and work effectively under pressure
- Experience handling customer queries and complaints professionally
- Knowledge of electrical appliances, technical products or hot tubs would be advantageous
- Sales or service booking experience
How to Apply
If you are a motivated and customer-focused individual looking for a varied role that combines technical support, customer service and after-sales engagement, we would love to hear from you. Apply today with your up-to-date CV.
Customer Service / Telesales employer: Proactive Staff
Join a leading luxury hot tub distributor that prioritises employee satisfaction and growth. With a competitive starting salary, generous commission opportunities, and a supportive work culture that values work-life balance, this role offers you the chance to thrive in a dynamic environment without the stress of evening or weekend shifts. Enjoy corporate discounts on products and be part of a friendly team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Telesales
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident when handling customer queries and technical issues.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service / Telesales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or technical support roles you've had, and don’t forget to showcase your problem-solving abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and any relevant experience that aligns with the responsibilities outlined in the job description.
Show Off Your Communication Skills:Since this role involves a lot of phone interaction, make sure your written application showcases your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Proactive Staff
✨Know Your Stuff
Make sure you brush up on your knowledge of hot tubs and technical support. Familiarise yourself with common issues customers face and how to troubleshoot them. This will show that you're not just interested in the role, but that you’re also prepared to tackle the challenges head-on.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and communication skills. Try role-playing with a friend or family member to simulate customer calls. Focus on being clear, friendly, and professional – it’s all about making that great first impression!
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think of specific situations where you diagnosed a problem and provided a solution. This will demonstrate your ability to think on your feet and your commitment to exceptional customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of products you'll be supporting, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
