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- Tasks: Maximise sales and provide excellent customer service in a dynamic call centre environment.
- Company: Join a rapidly growing luxury hot tub distributor with a vibrant team culture.
- Benefits: Starting salary of £26k plus commission, 20 days leave, and corporate discounts.
- Why this job: Be the friendly voice for customers and make a real impact on their experience.
- Qualifications: Previous telesales experience and strong problem-solving skills are essential.
- Other info: Enjoy a balanced work-life with no evenings or weekends!
The predicted salary is between 26000 - 30000 £ per year.
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To maintain momentum, our client is looking for a great Call Centre Sales Advisor to maximise sales and ensure excellent customer service!
What's in it for you / Benefits:
- £26k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE)
- 9am - 6pm Monday - Friday hours, no evenings or weekends!
- 20 days annual leave, plus bank holidays
- Company pension scheme
- Free onsite parking
- Commission / bonus scheme
- Corporate discount on company stock for staff, friends & family
Role Overview:
This is a dual role, with sales being the priority in the quiet seasons (autumn and winter), and customer service the focus during the Spring and Summer peaks. As an experienced Telesales Advisor, you'll be the friendly voice the customers rely on for all their service inquiries (deliveries, repairs, etc). You will also be making outbound calls to current customers to upsell maintenance appointments, accessories and replacement tubs.
Key Responsibilities:
- First point of contact for existing customers, providing effective solutions to their reported problems.
- Organise engineer visits when issues can't be resolved over the phone.
- Deliver excellent customer service, including product knowledge, practical advice, empathy and patience.
- Upsell maintenance appointments, accessories and cleaning products.
- Advise customers on confirmed delivery times.
- Manage workload efficiently in a busy environment.
- Conduct outbound calls to gain online reviews and promote servicing of hot tubs.
- Perform any other duties as directed by the company, applicable to your skills and experience.
- Gain commission on each service booked in and products sold.
Skills and Experience:
- Previous experience in telesales is essential, with an emphasis on sales ideally.
- Excellent computer skills to enter data and maintain company CRM.
- Confident phone manner.
- Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
- Ability to work on your own initiative while being an effective team player.
- Capacity to work under pressure and meet demanding deadlines.
- Meticulous attention to detail.
How to Apply:
Please click apply or send your CV to . Or if you would like a confidential chat call Maisie or Michael on 0115 697 3017. Good luck!
Proactive Staff is an equal opportunities Recruitment Agency advertising on behalf of our client.
Call Centre Sales Advisor in Nottingham employer: Proactive Staff Ltd
Contact Detail:
Proactive Staff Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Advisor in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being friendly, confident, and clear – it’ll make a world of difference during your calls.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Call Centre Sales Advisor role!
We think you need these skills to ace Call Centre Sales Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telesales experience and customer service skills. We want to see how you've maximised sales in previous roles, so don’t hold back on those achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our Call Centre Sales Advisor role. We love a bit of enthusiasm!
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've resolved customer queries effectively. We’re looking for those who can think on their feet and provide excellent solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Proactive Staff Ltd
✨Know Your Product
Before the interview, make sure you research the luxury hot tub products your potential employer sells. Understanding the features and benefits of these products will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous telesales experience in detail. Think of specific examples where you successfully upsold products or resolved customer issues. This will show that you have the skills needed to maximise sales and provide excellent customer service.
✨Practice Your Phone Manner
Since this role heavily relies on phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the flow of conversation and handling objections.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've effectively resolved customer queries in the past. Highlight your ability to stay calm under pressure and your meticulous attention to detail, as these traits are crucial for managing customer inquiries efficiently.