At a Glance
- Tasks: Engage with customers, book hot tub services, and provide top-notch support.
- Company: Join a rapidly growing luxury hot tub distributor with a focus on customer satisfaction.
- Benefits: Starting salary of £26.5k plus commission, no evenings or weekends, and 20 days leave.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a difference by ensuring customers enjoy their hot tubs to the fullest.
- Qualifications: Strong phone skills, problem-solving abilities, and a knack for customer service.
The predicted salary is between 28500 - 31500 € per year.
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow, our client is looking for a great Telesales Executive / After Sales Advisor to maintain contact with previous customers and book engineer service visits to ensure the best experience possible.
Whats in it for you / Benefits:
- £26.5k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE)
- 9am-6pm Monday-Friday hours. No evenings, weekends or unsociable shifts!
- 20 days annual leave, plus bank holidays
- Company pension scheme
- Free onsite parking
- Corporate discount on company stock for staff, friends & family
Role Overview:
As an After Sales Advisor, you'll be responsible for calling current clients to check on the product as well as working to get services for the hot tubs booked in. When selling services for the hot tubs, items such as chemicals and filters. Commission will be earned on each service that is booked.
Key Responsibilities:
- Outbound calls to existing customers.
- Organise hot tub services
- Deliver excellent customer service, including product knowledge, practical advice, empathy and patience
- Manage workload efficiently in a busy environment.
- Conduct outbound calls to gain online reviews and promote servicing of hot tubs.
- Perform any other duties as directed by the company, applicable to your skills and experience.
Skills and Experience:
- Excellent computer skills to enter data and maintain company CRM
- Confident phone manner
- Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
- Ability to work on your own initiative while being an effective team player.
- Capacity to work under pressure and meet demanding deadlines.
- Meticulous attention to detail
- Proactive
Telesales Executive in Derby employer: Proactive Staff Ltd
Join a thriving luxury hot tub distributor that prioritises employee well-being and growth. With a competitive starting salary, generous commission structure, and a supportive work culture that values work-life balance, you will enjoy a fulfilling career without the stress of evening or weekend shifts. Benefit from 20 days of annual leave, a company pension scheme, and exclusive discounts, all while contributing to an exceptional customer experience in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Executive in Derby
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Telesales Executive in Derby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application specifically for the Telesales Executive role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is key in this role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Proactive Staff Ltd
✨Know Your Product
Before the interview, make sure you have a solid understanding of the hot tubs and services offered. Familiarise yourself with common customer queries and how to address them. This will not only show your enthusiasm but also demonstrate your ability to provide excellent customer service.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might want to do mock calls with a friend or family member to get comfortable with handling different types of customer interactions. Remember, a friendly tone can make all the difference!
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during the interview to highlight your problem-solving abilities. This will reassure the interviewer that you can handle any challenges that come your way.
✨Demonstrate Your Team Spirit
Even though you'll be working independently, being a team player is crucial. Share instances where you've collaborated with others to achieve a goal. This will show that you can work well within a team while still taking initiative on your own.
