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- Tasks: Answer calls and support customers while generating leads for our sales team.
- Company: Join a dynamic lead generation firm that values your skills and offers remote work.
- Benefits: Enjoy flexible hours, weekly pay, and the comfort of working from home.
- Why this job: Be part of a supportive team where your communication skills shine and make a difference.
- Qualifications: Previous call handling and customer service experience are essential; strong interpersonal skills a must.
- Other info: Bring your own computer and headset; we provide the rest!
Telesales Advisor Telesales Advisor / Customer Service Advisor. A work from home opportunity for a lead generation firm has arisen, full time day time, Monday to Friday. You will need to supply your own computer, headset and have decent broadband. The Telesales Advisor role is answering calls from people who are interested in renting a space, taking their contact details and handing them over to sales. The Telesales Advisor / Customer Service Advisor responsibilities include: Answer incoming calls following a calling guide that ensures a consistent customer experience Answer incoming written support tickets through a customer service platform Make outbound calls to inbound inquiries either to return missed calls or left voicemails Route all qualified leads via email following a template based on pre-defined routing rules Log results of all qualified leads into a Client Relationship Management (CRM) platform Consistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received Deliver seamless and consistent experience for the customer The Telesales Advisor / Customer Service Advisor will need: Previous call handling experience Good customer service experience Empathetic, supportive, encouraging, and nurturing disposition Strong interpersonal, relationship-building, and listening skills, with a natural, effective conversation style Exceptional oral and written skills Good organizational skills, with attention to detail, accuracy, and accountability Energy and passion for delivering results with the agreed SLAs Hunger for knowledge and learning of new products, services, and business A 'can-do', flexible, and proactive approach to resolving problems and demands Strong relationship-building skills and a commitment to customer service are required. Strong organization and time management skills are critical. Strong logic and analytical approach to solving challenges The Telesales Advisor / Customer Service Advisor rate of pay is £15ph, PAYE, weekly pay Recruitment agency
Telesales Advisor employer: Proactive Solutions Group Ltd
Contact Detail:
Proactive Solutions Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Advisor
✨Tip Number 1
Familiarize yourself with common telesales techniques and customer service best practices. This will help you feel more confident during the interview and demonstrate your knowledge of the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on being empathetic and supportive, as these traits are crucial for a Telesales Advisor.
✨Tip Number 3
Research the company and its services thoroughly. Understanding what they offer will allow you to answer questions more effectively and show your genuine interest in the position.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to handle customer inquiries. This will help you stand out as a candidate who can deliver results.
We think you need these skills to ace Telesales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call handling and customer service. Use specific examples that demonstrate your interpersonal skills and ability to maintain a positive customer experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, problem-solving abilities, and passion for customer service. Mention your previous experiences that align with the responsibilities of a Telesales Advisor.
Highlight Relevant Skills: In your application, emphasize your strong organizational skills, attention to detail, and ability to work independently from home. Make sure to mention your proficiency with CRM platforms if applicable.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Proactive Solutions Group Ltd
✨Showcase Your Call Handling Experience
Be prepared to discuss your previous call handling experience in detail. Highlight specific situations where you successfully managed customer inquiries and how you maintained a positive customer experience.
✨Demonstrate Empathy and Support
During the interview, emphasize your empathetic and supportive nature. Share examples of how you've helped customers feel valued and understood, as this is crucial for a Telesales Advisor role.
✨Highlight Your Communication Skills
Since exceptional oral and written skills are essential, practice articulating your thoughts clearly. You might be asked to role-play a call scenario, so be ready to demonstrate your effective conversation style.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of instances where you faced challenges and how you approached them with a proactive mindset, showcasing your analytical skills.
