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For Companies At a Glance
- Tasks: Answer calls and support customers while generating leads for our sales team.
- Company: Join a dynamic lead generation firm that values your skills and offers remote work.
- Benefits: Enjoy flexible work from home, competitive pay, and weekly payments.
- Why this job: Be part of a supportive team where your communication skills shine and make a real impact.
- Qualifications: Previous call handling and customer service experience are essential; strong interpersonal skills a must.
- Other info: Bring your own computer and headset; we provide the rest!
Job Description
Telesales Advisor\\n\\nTelesales Advisor / Customer Service Advisor. A work from home opportunity for a lead generation firm has arisen, full time day time, Monday to Friday. You will need to supply your own computer, headset and have decent broadband.
The Telesales Advisor role is answering calls from people who are interested in renting a space, taking their contact details and handing them over to sales.\\n\\nThe Telesales Advisor / Customer Service Advisor responsibilities include:\\n\\nAnswer incoming calls following a calling guide that ensures a consistent customer experience\\nAnswer incoming written support tickets through a customer service platform\\nMake outbound calls to inbound inquiries either to return missed calls or left voicemails\\nRoute all qualified leads via email following a template based on pre-defined routing rules\\nLog results of all qualified leads into a Client Relationship Management (CRM) platform\\nConsistently maintain communications with the team supervisor and provide reporting of any abnormality in volumes of inquiries, platforms used, or responses received\\nDeliver seamless and consistent experience for the customer\\n The Telesales Advisor / Customer Service Advisor will need:\\n\\nPrevious call handling experience\\nGood customer service experience\\nEmpathetic, supportive, encouraging, and nurturing disposition\\nStrong interpersonal, relationship-building, and listening skills, with a natural, effective conversation style\\nExceptional oral and written skills\\nGood organizational skills, with attention to detail, accuracy, and accountability\\nEnergy and passion for delivering results with the agreed SLAs\\nHunger for knowledge and learning of new products, services, and business\\nA 'can-do', flexible, and proactive approach to resolving problems and demands\\nStrong relationship-building skills and a commitment to customer service are required.\\nStrong organization and time management skills are critical.\\nStrong logic and analytical approach to solving challenges\\n The Telesales Advisor / Customer Service Advisor rate of pay is £15ph, PAYE, weekly pay\\n\\nRecruitment agency
Telesales Advisor employer: Proactive Solutions Group Ltd
Contact Detail:
Proactive Solutions Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you sound confident and prepared during the interview, showcasing your call handling experience.
✨Tip Number 2
Demonstrate your empathy and relationship-building skills by preparing examples of how you've successfully handled difficult customer interactions in the past. This will highlight your supportive disposition.
✨Tip Number 3
Research the company and its services thoroughly. Being knowledgeable about what they offer will allow you to engage more effectively during the interview and show your hunger for learning.
✨Tip Number 4
Prepare to discuss your organizational and time management skills. Think of specific instances where you've managed multiple tasks or inquiries efficiently, as this is critical for the role.
We think you need these skills to ace Telesales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call handling and customer service. Use specific examples that demonstrate your interpersonal skills and ability to deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, supportive nature, and passion for customer service. Mention your previous experiences that align with the responsibilities of a Telesales Advisor.
Highlight Communication Skills: Since exceptional oral and written skills are crucial for this role, ensure you emphasize these abilities in both your CV and cover letter. Provide examples of how you've effectively communicated in past roles.
Showcase Organizational Skills: Demonstrate your strong organizational and time management skills by mentioning specific tools or methods you use to stay organized. This will show your potential employer that you can handle the demands of the role.
How to prepare for a job interview at Proactive Solutions Group Ltd
✨Showcase Your Call Handling Experience
Be prepared to discuss your previous call handling experience in detail. Highlight specific situations where you successfully managed customer inquiries and how you maintained a positive customer experience.
✨Demonstrate Empathy and Support
During the interview, convey your empathetic nature. Share examples of how you've supported customers in the past, showcasing your ability to nurture relationships and provide encouragement.
✨Highlight Your Communication Skills
Since exceptional oral and written skills are crucial for this role, practice articulating your thoughts clearly. You might also want to prepare a brief written response to a hypothetical customer inquiry to demonstrate your writing skills.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you faced challenges in customer service and how you approached resolving them with a proactive mindset.
