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For Companies At a Glance
- Tasks: Lead daily operations and inspire a passionate team to create unforgettable guest experiences.
- Company: Join a leading one-stop destination venue in London, known for its energy and creativity.
- Benefits: Enjoy exclusive discounts, mental health support, delicious team meals, and 28 days paid holiday.
- Why this job: Be part of an innovative culture focused on inclusivity, teamwork, and personal growth.
- Qualifications: Previous management experience in hospitality or retail is essential, along with strong leadership skills.
- Other info: This role offers significant career development opportunities in a unique UK hospitality concept.
The predicted salary is between 30000 - 42000 £ per year.
Duty Manager – Leading One-Stop Destination Venue
Location: London
I’m currently working with a leading one-stop destination venue who are looking for an experienced and motivated Duty Manager to join their team. This is a fantastic opportunity to work with one of the UK’s most exciting hospitality concepts, where energy, creativity, and guest experience are at the heart of everything they do.
The Role
As Duty Manager, you’ll play a key role in the day-to-day running of the site, supporting the General Manager in leading operations and driving standards. You’ll inspire and coach a passionate team, ensuring every guest leaves with an unforgettable experience.
Your responsibilities will include:
- Overseeing site operations and ensuring smooth, high-energy shifts.
- Leading, training, and motivating the team to deliver exceptional service.
- Driving sales through upselling and maximise spend per head.
- Managing stock control, compliance, and supplier relations.
- Supporting the GM with financial and operational targets.
- Acting as a role model for inclusivity, respect, and high performance.
The Person
We’re looking for someone with:
- Previous management experience in hospitality or retail (high-volume background is needed).
- Strong leadership and people management skills.
- Flexibility and resilience in a fast-paced environment.
- Energy, enthusiasm, and a passion for creating memorable guest experiences.
- Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants, along with a 24/7 confidential mental health support hotline.
- A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones.
- Delicious, nourishing team food to keep you energized throughout your workday.
- A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement.
- Plus, standard benefits such as 28 days of paid holiday (including Christmas Day, Boxing Day, and New Year’s Day), with an additional paid day off for your birthday.
Our client is fun-loving, innovative, and obsessed with delivering the very best for their guests. They value inclusivity, teamwork, and continuous improvement — with the goal of being the best at what they do.
This is a fantastic opportunity to join a business that’s the first of its kind in the UK, with plenty of scope to grow and develop your career.
If you’re ready for your next challenge and want to be part of something exciting, please get in touch today or send your CV to mo@proactiverecruitersuk.com.
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Duty Manager - Hospitality employer: Proactive Recruiters UK
Contact Detail:
Proactive Recruiters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Hospitality
✨Tip Number 1
Familiarise yourself with the venue's unique hospitality concept. Understanding their brand and what sets them apart will help you demonstrate your enthusiasm and alignment with their values during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend local events or join online forums to connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your ability to motivate staff and enhance guest experiences, as these are key aspects of the Duty Manager role.
✨Tip Number 4
Showcase your proactive mindset by suggesting innovative ideas for improving guest experiences or operational efficiency. This demonstrates your commitment to continuous improvement, which aligns with the company's culture.
We think you need these skills to ace Duty Manager - Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous management experience in hospitality or retail, especially in high-volume settings. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to inspire and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention specific examples of how you've driven sales or improved service standards in past roles, aligning your experiences with the responsibilities outlined in the job description.
Showcase Your Soft Skills: In your application, highlight your flexibility, resilience, and proactive mindset. These traits are crucial for thriving in a fast-paced environment like hospitality. Use examples from your past work to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Proactive Recruiters UK
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous roles where you successfully led a team, resolved conflicts, or motivated staff to achieve exceptional service.
✨Understand the Business
Familiarise yourself with the venue's concept and values. Research their approach to guest experience and be ready to discuss how you can contribute to their mission of delivering unforgettable experiences.
✨Highlight Your Results-Driven Mindset
Be prepared to share specific instances where you've driven sales or improved operational efficiency in past roles. Use metrics or outcomes to illustrate your impact, as this will resonate well with the interviewers.
✨Emphasise Flexibility and Resilience
The hospitality industry is fast-paced and often unpredictable. Share examples that showcase your ability to adapt to changing situations and maintain high standards under pressure, which is crucial for a Duty Manager.
