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For Companies At a Glance
- Tasks: Manage our online shop and support customer orders and enquiries.
- Company: Join a dynamic team in a growing e-commerce company.
- Benefits: Enjoy 23 days holiday, pension, life insurance, and hybrid working options.
- Why this job: Be the go-to person for customers and help shape their online shopping experience.
- Qualifications: Customer service experience and confidence with e-commerce systems required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Manage and maintain the company’s online shop and support customer orders and enquiries. Duties include updating product information, helping customers order online, processing orders, and maintaining customer records. The role also involves basic reporting, outbound customer contact, and supporting internal systems and processes.
Key Requirements
- Customer service or order processing experience
- Confident using phone and email
- Experience using e-commerce systems
- Good IT skills (Outlook, Excel)
- Organised, accurate, and reliable
Desirable
- CRM experience
- Interest in IT or process improvement
Benefits
- 23 days holiday plus bank holidays
- Pension and life insurance
- Hybrid working considered after probation
E-Commerce and Customer Operations Specialist in Cannock employer: Proactive Personnel (West Midlands) Ltd
Contact Detail:
Proactive Personnel (West Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce and Customer Operations Specialist in Cannock
✨Tip Number 1
Get to know the company inside out! Research their e-commerce platform, customer service approach, and any recent news. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your IT skills! Brush up on Excel and any e-commerce systems you might have used before. If you can demonstrate your tech-savviness during the interview, it’ll give you a solid edge over other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives us a better chance to connect with you. Plus, you’ll find all the latest job openings there!
We think you need these skills to ace E-Commerce and Customer Operations Specialist in Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and order processing experience. We want to see how your skills match the role, so don’t be shy about showcasing your e-commerce system knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re interested in the E-Commerce and Customer Operations Specialist role and how your background makes you a perfect fit. Keep it friendly and professional!
Show Off Your IT Skills: Since good IT skills are key for this role, mention your experience with Outlook and Excel. If you’ve worked with CRM systems or have an interest in process improvement, let us know – we love that stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Proactive Personnel (West Midlands) Ltd
✨Know Your E-Commerce Stuff
Make sure you brush up on your knowledge of e-commerce systems. Familiarise yourself with common platforms and tools, as well as any specific software mentioned in the job description. This will show that you're not just a good fit for the role but also genuinely interested in the field.
✨Customer Service is Key
Prepare to discuss your previous customer service or order processing experience. Think of specific examples where you’ve successfully handled customer enquiries or resolved issues. This will demonstrate your ability to manage customer interactions effectively.
✨Get Comfortable with Reporting
Since the role involves basic reporting, practice explaining how you've used tools like Excel in past roles. Be ready to talk about how you’ve tracked orders or maintained records, as this will highlight your organisational skills and attention to detail.
✨Show Your Interest in Improvement
If you have any experience with CRM systems or process improvement, be sure to mention it! Companies love candidates who are proactive about enhancing processes. Share any ideas you might have for improving customer operations based on your past experiences.
