Customer Support Engineer in Shrewsbury

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team.

Whats in it for you?

• Company events
• Company pension
• Gym membership
• On-site parking
• Private medical insurance
• Referral programme
• Salary : £24,500 – £26,000 per year

Key duties and responsibilities will include

• Handling and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs
• Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type
• Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers
• End-to-end problem isolation and troubleshooting of service quality issues
• Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us
• Complete assigned daily tasks to ensure optimal network performance and end service for customers
• Conduct remote installations and be on hand to help train customers where needed