Proactive Personnel are recruiting on behalf of our client for a Customer Service Representative to join their team, reporting directly to the Customer Service Manager. Location: Wrexham (Hybrid working – 2 days onsite per week) Salary: Competitive Hours: 37.5 hours per week Monday to Thursday: 9:00am – 5:00pm (30-minute lunch break) Friday: 8:00am – 4:00pm (30-minute lunch break) The Role This is a predominantly admin-based role, ideal for an enthusiastic and detail-oriented individual who is proactive and passionate about supporting customers throughout their ordering process. You will be responsible for managing customer interactions, processing orders, and supporting internal teams to ensure a smooth and efficient service. The successful candidate will have excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a team. Strong organisational skills and the ability to prioritise and multitask are essential. Key Responsibilities * Liaising with UK and EU customers and franchisees * Customer quote and order processing via the online platform or email * Handling customer enquiries, including order and stock-related issues * Booking transport and liaising with nominated transport partners and courier services * Liaising with internal warehouse teams and external partners * Managing and resolving customer complaints * Processing customer orders, invoices, returns, and credit notes * General administration and internal data maintenance Desirable Experience and Skills * Experience using Sage X3 * Experience with Microsoft 365, including Outlook, Excel, and Teams * Basic customs knowledge (export and import) * Basic knowledge of international freight and shipping * Experience working with customers outside of the UK Why Join Our Client? * Supportive and collaborative working environment * Hybrid working model with flexibility * Competitive salary and benefits package
