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- Tasks: Manage customer enquiries and provide top-notch support via phone and email.
- Company: Dynamic recruitment agency in Wolverhampton with a focus on customer success.
- Benefits: Enjoy extra leave, life insurance, and private medical cover.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Strong communication skills and experience in case management are a must.
- Other info: Permanent role with a Monday to Friday schedule and great career prospects.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment agency is seeking a dedicated Customer Service Representative in Wolverhampton. The role involves managing customer enquiries via phone and email, providing clear support, and resolving issues while meeting defined KPIs.
Strong communication and problem-solving skills are essential, as is experience with case management.
This permanent position offers benefits including additional leave, life insurance, and private medical insurance, with a working schedule from 08:30 to 17:30, Monday to Friday.
Customer Success & Support Specialist in Wolverhampton employer: Proactive Personnel Ltd
Contact Detail:
Proactive Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Support Specialist in Wolverhampton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our problem-solving skills effectively.
✨Tip Number 3
Don’t forget to prepare questions for the interviewer! Asking about team dynamics or how success is measured shows that we’re engaged and thinking about how we can contribute.
✨Tip Number 4
Apply through our website for a smoother process! It’s often easier to track our application status and we might even get noticed quicker by the hiring team.
We think you need these skills to ace Customer Success & Support Specialist in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Support Specialist role. Highlight your relevant experience in customer service and case management, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on showcasing your writing skills!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. This will help us understand your approach to problem-solving and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Proactive Personnel Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Success & Support Specialist. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you're proactive and ready to tackle any challenges.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to communication and problem-solving. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Showcase Your Experience
Be prepared to discuss your previous experience with case management and how you've successfully resolved customer issues in the past. Use specific examples to illustrate your skills and how they align with the KPIs mentioned in the job description.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the tools they use for case management. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
