Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote technical support and troubleshoot issues for UK and international colleagues.
- Company: Join a world leader in high-tech intralogistics systems with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, company vehicle or car allowance, and various perks.
- Why this job: Be part of a supportive team, gain valuable skills, and contribute to exciting global projects.
- Qualifications: Electrical/controls background preferred; willingness to learn and excellent communication skills required.
- Other info: Opportunity for domestic/international travel and a chance to work in a progressive environment.
The predicted salary is between 55000 - 60000 £ per year.
Proactive Personnel is currently working in partnership with a world leader in developing and manufacturing high-technological intralogistics systems for global markets. Their employees stand out from others thanks to their ability to supply innovative solutions to customers. They support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all employees. Our common goal is to implement outstanding and innovative projects worldwide.
Welcome to the Hotline department. You will be based in the Hotline department in Ashby-de-la-Zouch to provide local level 1 remote support to a team of 28 persons based in our Denmark Hotline Department, with a total seniority of 300+ years. During the first 1-2 years, you will receive thorough training to obtain the skills & qualifications needed to work independently when offering support to our UK-based logistics & airport customers.
Job duties include but are not limited to:
- Offering technical support to UK & international colleagues
- Troubleshooting via remote access
- Participating in the continued development of performance monitoring
- Reporting Hotline cases to clients
- Supporting commissioning activities during upgrades
- Forming a conduit between BEUMER Group and clients
- Travel to sites as and when required
- Site and office based
You have an electrical/controls background, maybe combined with an education in mechanical or electronic engineering. You will be experienced in troubleshooting and rectifying errors on running systems. Most importantly, you have a broad technical understanding and are willing to learn new things. Knowledge about Siemens S7/TIA portal or Allen Bradley PLCs, Windows, Linux and SQL databases would be an advantage; however, training will be provided.
This role would be well suited to a candidate who has previously been hands-on & is looking to transition into an office-based role. The Hotline Technical Support Engineer will be part of a remarkable team providing support to hundreds of the best customers globally, and you will work as part of a progressive family.
You will possess the following attributes:
- Excellent communication skills
- Excellent mediator
- Customer Service focused
- Collaboration / inter-personal skills
- Willingness for domestic/international travel for training & events/networking
- Flexibility to meet the needs of the business
- Attention to detail
- A broad technical understanding and the willingness to learn something new
- Full UK Driving licence required
Working conventional office hours, Mon – Fri, & paying a salary of between £55-£60k + a company vehicle or car allowance & a wide range of further benefits & perks.
Support Engineer employer: Proactive Personnel Ltd
Contact Detail:
Proactive Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Siemens S7/TIA portal and Allen Bradley PLCs. Even if you don't have extensive experience, showing a proactive approach to learning these systems can set you apart.
✨Tip Number 2
Highlight your troubleshooting skills during any networking opportunities or informal conversations. Being able to discuss real-life examples of how you've resolved technical issues will demonstrate your capability and readiness for the role.
✨Tip Number 3
Connect with current employees on platforms like LinkedIn to gain insights into the company culture and the Hotline department. This can help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since the role is customer-focused, being able to articulate how you've successfully interacted with clients or colleagues in the past will be crucial in making a strong impression.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, troubleshooting, and any engineering background. Emphasise your communication skills and customer service focus, as these are key attributes for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your willingness to learn. Mention specific experiences that demonstrate your problem-solving abilities and teamwork skills, aligning them with the company's values.
Highlight Technical Skills: In your application, clearly outline any technical skills you possess, such as knowledge of Siemens S7/TIA portal, Allen Bradley PLCs, or experience with Windows, Linux, and SQL databases. If you lack some skills, express your eagerness to learn during training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Support Engineer role.
How to prepare for a job interview at Proactive Personnel Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your technical skills related to electrical and controls systems. Be prepared to discuss your experience with troubleshooting and any relevant software like Siemens S7/TIA portal or Allen Bradley PLCs.
✨Demonstrate Communication Skills
Since the role involves providing support to colleagues and clients, highlight your excellent communication skills. Prepare examples of how you've effectively mediated issues or provided customer service in the past.
✨Emphasise Your Willingness to Learn
The company values continuous development, so express your eagerness to learn new technologies and processes. Share instances where you've successfully adapted to new challenges or acquired new skills.
✨Prepare for Teamwork Scenarios
As teamwork is crucial in this role, think of examples that showcase your collaboration and interpersonal skills. Be ready to discuss how you’ve worked effectively within a team to achieve common goals.
