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- Tasks: Be the friendly face of our Birmingham reception, welcoming visitors and ensuring smooth operations.
- Company: Join a leading residential property management company making a difference across the UK.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Perfect for those who love customer service and want to work in a vibrant city centre.
- Qualifications: GCSEs in English and Maths, plus at least 1 year in a front-of-house role.
- Other info: Flexible working hours with a focus on teamwork and community engagement.
The predicted salary is between 22500 - 27000 £ per year.
Front of House & Property Services Assistant – Residential
Monday – Friday
37.5 – 40 hours per week
Permanent
£25,500 – £27,000 per annum
About the Company
Our client operates within the residential property sector, managing developments across the UK. They are currently seeking a professional, proactive Receptionist to be the welcoming face of their Birmingham City Centre location.
About the Role
As Receptionist, you will:
- Greet, welcome, and assist all visitors warmly and positively.
- Ensure the smooth and efficient operation of the reception area and foyer.
- Provide a professional and friendly service to tenants, visitors, and contractors.
- Support the wider property team in ensuring a positive customer experience and well-run building.
Key Responsibilities
Reception Duties
- Welcome and direct visitors appropriately.
- Log all visitors and contractors, issuing passes as required.
- Maintain a clean and presentable reception and foyer area.
- Handle, store, and track incoming parcels and deliveries.
- Notify team members of deliveries as needed.
- Liaise with security staff regarding any issues or concerns.
Assist the property team with:
- Booking cleaners for apartment turnovers.
- Responding to resident queries.
- Logging and communicating residents’ utility readings (electricity, water, council tax).
- Coordinating maintenance access with residents.
- Provide support to other Midlands-based sites during busy periods or new builds.
- Maintain effective records, using systems such as the Active Building portal and Make Ready board.
- Provide regular updates to the Property Manager.
Person Specification
Essential Criteria
- GCSE English and Maths or equivalent.
- Minimum 1 year of experience in a front-of-house or reception role.
- Proficiency in Microsoft Office (emails, data entry).
- Excellent customer service skills.
- Basic understanding of stock control and ordering.
- Knowledge of Health & Safety procedures.
- Understanding of utilities and council tax processes.
- Strong interpersonal and communication skills.
- Good organisational and time management skills.
- Able to prioritise tasks using own initiative.
- Calm and professional when handling difficult situations.
- Friendly, approachable, and helpful.
- Reliable and hardworking with a proactive attitude.
- Able to work independently and as part of a team.
- Takes pride in providing excellent service.
Desirable Criteria
- Customer service training.
- First Aid qualification.
- Fire Warden training.
- Previous reception experience in residential buildings.
- Proficiency in Word, Excel, and in-house systems.
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Front of House & Property Services Assistant employer: Proactive Personnel Ltd
Contact Detail:
Proactive Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Property Services Assistant
✨Tip Number 1
Familiarise yourself with the residential property sector. Understanding the nuances of property management and tenant relations can give you an edge during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. Since this role heavily relies on interacting with visitors and tenants, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Get comfortable with Microsoft Office applications, especially Excel and Word. Brush up on your data entry and record-keeping skills, as these will be crucial for maintaining effective records in the role.
✨Tip Number 4
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or handled difficult situations calmly, as these will resonate well with the hiring team.
We think you need these skills to ace Front of House & Property Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house or reception roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to create a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the responsibilities, such as managing visitor logs and maintaining a clean reception area, and how your skills align with these tasks.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with property management systems. Also, mention your organisational skills and ability to handle multiple tasks efficiently.
Showcase Your Interpersonal Skills: Since this role requires excellent communication and interpersonal skills, provide examples in your application of how you've successfully interacted with customers or handled difficult situations in previous roles.
How to prepare for a job interview at Proactive Personnel Ltd
✨Showcase Your Customer Service Skills
As a Front of House & Property Services Assistant, excellent customer service is key. Be prepared to share specific examples from your past experiences where you successfully handled difficult situations or provided exceptional service.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. During the interview, highlight your ability to manage multiple tasks efficiently. You could mention how you prioritise tasks and ensure that everything runs smoothly in a busy environment.
✨Familiarise Yourself with Health & Safety Procedures
Understanding health and safety is crucial for this position. Brush up on relevant procedures and be ready to discuss how you would handle safety concerns or emergencies at the reception area.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
