Customer Services Representative

Proactive Personnel is currently recruiting for a Customer Service Representative in Trafford Park, In the automotive Industry would be beneficial. Hours: Monday – Friday – 9am – 6pm Salary depending on experience * Open and maintain customer accounts by recording account information using C4C platform * Assist the customers regarding product problems/failures * Recommend potential products or services to management by collecting customer information and analysing customer needs * Prepare product or service reports by collecting and analysing customer information * Contribute to team effort by accomplishing related results as needed * Manage large amounts of incoming calls * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/team sales targets and call handling quotas * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Resolve customer complaints via phone, email, mail or social media Requirements: * Strong oral communication, strong customer phone skills, collaboration and interpersonal skills * Experience entering a high volume of order data daily with low error rate essential * Excellent organizational, administrative, follow up and analytical abilities * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Open and maintain customer accounts by recording account information using SAP platform * Recommend potential products or services to management by collecting customer information and analysing customer needs * Contribute to team effort by accomplishing related results as needed * Liaise with Warehouse Operation Team around courier problems / failures