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- Tasks: Manage our web shop, drive online customer adoption, and support order processing.
- Company: Join a dynamic team at an innovative e-commerce company.
- Benefits: Competitive salary, 23 days holiday, pension contributions, and optional private healthcare.
- Other info: Hybrid working options available after initial training period.
- Why this job: Be at the forefront of e-commerce and enhance customer experiences with tech.
- Qualifications: Experience in B2B customer service and e-commerce platforms is essential.
The predicted salary is between 27000 - 30000 £ per year.
We are looking for a hands-on E-commerce & Customer Operations Specialist to manage our web shop, drive online customer adoption, and support order processing. This is a varied role with the opportunity to focus on either:
- IT & AI improvements – streamlining processes and supporting internal systems
- CRM & outbound customer activity – managing customer records, follow-ups, and nudging orders online
The successful candidate will also provide cover for order and enquiry processing when the primary order processor is unavailable.
Key Responsibilities
- Web Shop Administration & Performance
- Act as web shop administrator, updating product/catalogue data (bulk uploads, images, attributes) and managing user accounts
- Monitor web shop performance (traffic, conversion, top searches, repeat orders) and produce simple monthly snapshots with recommendations
- Drive customer adoption: prompt saved carts, quick links, email nudges, and create basic "how-to" guides
- Troubleshoot web order issues, including duplicates, address errors, payment/PO mismatches
- Secondary Track (Choose One)
- Option A – IT & AI Improvements
- Use AI tools (e.g., Copilot, ChatGPT) to draft customer communications and internal knowledge snippets
- Implement small automations via Power Automate, Zapier/Make, or Excel Power Query
- Provide first-line IT support for Microsoft 365, devices, and accounts
- Document new processes and provide simple training/guides for colleagues
- Option B – CRM & Outbound Activity
- Maintain CRM records, logging interactions, tasks, and follow-ups
- Make professional outbound calls/emails for quotes, reactivation, or back-order updates
- Run targeted campaigns nudging customers to order via the web shop
- Option A – IT & AI Improvements
- Order & Enquiry Support/Cover
- Process orders accurately, checking pricing, availability, and lead times
- Resolve discrepancies with suppliers or sales team
- Produce order confirmations and ensure timely fulfilment
- Maintain clear notes and attachments in customer/product systems
Skills & Experience – Essential
- Experience in B2B customer service or order processing, confident on phone and email
- Hands-on experience as admin/power user of an e-commerce platform (Shopify, WooCommerce, Magento, or similar)
- Strong Microsoft 365 skills (Outlook, Excel, Teams) and first-line troubleshooting ability
- Comfortable managing product data files (CSV, images, attributes); basic HTML/CSS helpful
- Analytical and organised, able to spot patterns and suggest improvements
- Clear written English; able to produce simple guides and customer communications
- Willingness to develop skills in either IT/AI or CRM/outbound track
Desirable
- Option A: Exposure to automation tools (Power Automate, Zapier/Make), Excel Power Query, or basic scripting (Python)
- Option B: Practical CRM experience (HubSpot, Salesforce, Zoho) and comfort making outbound calls
- Basic web analytics (GA4) and simple adoption-focused A/B changes
- Experience coordinating with external e-commerce partners/vendors
- Prior experience in engineering, manufacturing, or technical products
Personal Attributes
- Customer-centric, accurate, and calm under pressure
- Curious about IT and AI, pragmatic and hands-on
- Communicates clearly with non-technical colleagues and customers
Benefits Package
- Salary: £27,000 – £30,000 per annum
- Holiday: 23 days per annum (increasing with service)
- Pension: 6% employer contribution
- Life Insurance: 4× salary
- Optional private healthcare (part funded)
- Hybrid working considered after initial period
E – Commerce & Customer Operations Specialist in Cannock employer: Proactive Personnel Ltd
Contact Detail:
Proactive Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E – Commerce & Customer Operations Specialist in Cannock
✨Tip Number 1
Get your networking game on! Reach out to people in the e-commerce and customer operations space. LinkedIn is a goldmine for connecting with industry professionals. Don’t be shy; drop them a message and ask for a chat!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with e-commerce platforms like Shopify or WooCommerce. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to e-commerce and customer service. Think about how you can demonstrate your analytical skills and problem-solving abilities. We want to see that you can handle pressure and think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace E – Commerce & Customer Operations Specialist in Cannock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in e-commerce and customer operations. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Tech Skills: Since we’re looking for someone with strong Microsoft 365 skills and experience with e-commerce platforms, be sure to mention any specific tools you’ve used. If you've dabbled in AI or automation tools, let us know – it could give you an edge!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so keep it professional yet personable.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Proactive Personnel Ltd
✨Know Your E-commerce Platforms
Make sure you brush up on your knowledge of e-commerce platforms like Shopify, WooCommerce, or Magento. Be ready to discuss your hands-on experience and how you've managed product data, as this will be crucial for the role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your B2B customer service experience. Think about times when you resolved issues over the phone or email, and be ready to explain how you kept customers happy while managing order processing.
✨Demonstrate Analytical Thinking
Since the role involves monitoring web shop performance, come prepared with insights on how you've used analytics in the past. Discuss any patterns you've spotted and improvements you've suggested based on data.
✨Be Ready to Discuss IT & AI Tools
If you're leaning towards the IT & AI improvements track, be familiar with tools like Power Automate and ChatGPT. Share any experiences where you've implemented small automations or provided IT support, as this will show your proactive approach.