At a Glance
- Tasks: Handle customer calls, support sales, and identify up-sell opportunities.
- Company: Join a friendly and supportive team in Cannock.
- Benefits: Generous holiday entitlement, ongoing training, and a positive work environment.
- Other info: Full training provided; flexible hours during peak times.
- Why this job: Perfect for those who love helping customers and want to grow their skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for a proactive and customer-focused individual to join a busy and supportive team. The role involves handling inbound and outbound customer calls, supporting the wider sales function, and identifying opportunities to up-sell where appropriate. This is an excellent opportunity for someone with strong communication skills, good attention to detail, and the ability to build lasting customer relationships within a fast-paced environment.
Key Duties & Responsibilities
- Answer incoming customer calls and manage outbound call schedules in line with team targets
- Provide day-to-day support to the sales team
- Build rapport and maintain effective, professional relationships with customers
- Discuss customer orders, delivery schedules, and handle queries during busy seasonal periods
- Identify cross-selling and up-selling opportunities during customer interactions
- Accurately log and update customer information within the CRM system
- Ensure all call handling and data management complies with GDPR regulations
Experience & Skills Required
- Previous customer service and call handling experience
- Excellent communication and interpersonal skills
- Positive, team-oriented attitude
- Confidence identifying and discussing up-selling opportunities
- Self-motivated, organised, and able to manage workload effectively
- Resilient with a strong work ethic and proactive approach
Training & Qualifications
- GCSE English and Maths desirable but not essential
- Full training provided
- CRM system experience beneficial but not essential
Working Pattern & Flexibility
- Monday to Friday, 08:30am – 5:00pm
- Occasional flexibility required during peak periods
- Holiday restrictions apply during busy seasonal months
Benefits
- Generous holiday entitlement plus bank holidays
- Friendly and supportive working environment
- Ongoing training and development opportunities
Customer Service & Sales Support in Cannock employer: Proactive Personnel Ltd
Join a dynamic team in the Cannock area where your customer service skills will be valued and nurtured. We offer a friendly and supportive work environment, generous holiday entitlement, and ongoing training to help you grow in your career. With a focus on building lasting customer relationships and identifying sales opportunities, this role provides a meaningful and rewarding experience for those looking to make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support in Cannock
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and sales support.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer service or identified up-selling opportunities. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service & Sales Support in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've built relationships with customers in the past, so don’t be shy about showcasing those achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your proactive attitude and any relevant experience that aligns with the role – we love a good story!
Show Off Your Skills:In your application, highlight your ability to manage workloads and identify up-selling opportunities. We’re looking for someone who can thrive in a fast-paced environment, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Proactive Personnel Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and responsibilities, especially around customer calls and sales support. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past, focusing on building rapport and resolving queries effectively.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle real-life scenarios, like managing busy periods or identifying up-selling opportunities. Think of specific instances from your experience where you’ve excelled in these areas and be ready to share them.
✨Demonstrate Your Team Spirit
This position is all about being part of a supportive team. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight your positive attitude and willingness to contribute to team goals, as this will resonate well with the interviewers.
