At a Glance
- Tasks: Support customer service and sales administration, processing orders and enquiries efficiently.
- Company: Join a dynamic team in a busy office environment in Cannock.
- Benefits: Competitive salary, full training, and a supportive team atmosphere.
- Other info: Temp-to-perm opportunity with potential for career growth.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in customer service or administration is a plus; strong communication skills are essential.
The predicted salary is between 27600 - 27600 £ per year.
Temp to Perm Opportunity
Salary: £27,600 per annum
Location: Office-based role in Cannock
Ideal Candidate Location: Within 5–10 miles of Cannock
Working Hours: Monday to Thursday, 8:30am – 4:30pm, Friday, 8:30am – 4:00pm
Start Date: ASAP
Role Overview
We are looking for a Customer Service / Sales Administrator to join a busy internal team on a temp-to-perm basis. This role will support the day-to-day running of the customer service and sales administration function, ensuring customer orders, enquiries, quotations and general administration are processed accurately and efficiently. The successful candidate will work closely with internal sales, accounts, warehouse and external sales teams to provide a high level of service to customers.
Key Responsibilities
- Processing customer orders received by phone, email and online
- Entering customer orders accurately onto the system
- Handling customer service enquiries and resolving day-to-day issues
- Responding to customer queries regarding pricing, stock availability, deliveries and order progress
- Preparing and processing customer quotations
- Supporting the accounts team with processing customer credits
- Assisting with returns, customer claims and related administration
- Supporting webshop administration, including customer account support and online order queries
- Liaising with warehouse and logistics teams regarding deliveries and stock availability
- Supporting the external sales team with customer information, order updates and general administration
- Maintaining accurate customer records and ensuring all information is kept up to date
- General office administration as required
Skills & Experience
The ideal candidate will have:
- Previous experience in customer service, sales administration, order processing or a similar office-based role
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- A confident and professional telephone manner
- Strong organisational skills with the ability to manage multiple tasks
- A positive, flexible and helpful attitude
- Good computer skills, including Microsoft Office and email
- Experience using an order processing, ERP or CRM system would be advantageous but is not essential
Personal Qualities
We are looking for someone who is:
- Reliable and well organised
- Customer-focused
- Accurate and methodical
- Willing to learn
- Able to work effectively as part of a team
- Calm under pressure
- Comfortable dealing with customers, colleagues and suppliers
About the Role
This is a varied office-based position that would suit someone with strong administration skills who enjoys working with customers and supporting a busy sales and customer service team. Full training will be provided on internal systems, products and processes.
