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- Tasks: Be the go-to person for customers, managing inquiries and ensuring smooth logistics operations.
- Company: Join a well-established logistics company in Burton-on-Trent that values its people.
- Benefits: Enjoy 30 days holiday, competitive salary, and a supportive team environment.
- Why this job: Advance your career in a dynamic role that prioritises teamwork and customer satisfaction.
- Qualifications: Experience in logistics customer service, strong communication skills, and GCSEs in Maths and English required.
- Other info: Flexible working hours during peak seasons and additional benefits post-probation.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced customer service professional with a background in logistics, warehousing, or transport? We are recruiting on behalf of a well-established logistics company based inBurton-on-Trent, who are looking for aCustomer Service & Logistics Coordinatorto join their growing team.
This is a fantastic opportunity to join a reputable and people-focused business that plays a key role in supporting major clients within the logistics and contract warehousing sector.
The Role: What You\’ll Be Doing
As aCustomer Service & Logistics Coordinator, you will be the critical link between customers, warehouse operations, and transport teams. Your primary responsibility is to ensure that customer expectations are met with accuracy, professionalism, and efficiency, while maintaining smooth operational processes behind the scenes.
Key responsibilities include:
- Acting as the main point of contact for customers, handling day-to-day enquiries via phone and email in a prompt and professional manner
- Building and maintaining strong working relationships with key accounts, with a deep understanding of their logistics and warehousing needs
- Supporting the coordination of inbound and outbound shipments, ensuring that transport and delivery instructions are clearly documented and followed
- Accurately inputting and updating operational and customer data using internal systems
- Liaising with internal departments including Sales, Warehouse, and Transport to deliver a seamless customer experience
- Managing delivery schedules, booking collections, providing PODs, and advising on lead times
- Raising sales invoices and resolving queries within 24 hours
- Logging and managing purchase orders, ordering consumables, and coordinating with suppliers
- Producing customer KPI reports and assisting in corrective action planning where needed
- Supporting stock checks and general administrative functions across the department
What Were Looking For:
This role requires someone with a strong background incustomer service within a logistics, transport, or warehousingenvironment. The ideal candidate will be confident, organised, and collaborative, with the ability to build rapport quickly and manage multiple priorities with accuracy.
Essential:
- Proven experience in a logistics, warehousing or transport customer service environment
- Excellent communication and relationship-building skills
- Strong computer literacy, particularly with Microsoft Office (Excel, Outlook, Word)
- Organised, methodical and solutions-focused
- GCSEs (or equivalent) in Maths and English (Grade AC)
- Proactive attitude and strong teamwork ethic
Desirable:
- Working knowledge of logistics or warehouse management systems
- Understanding of transport documentation and shipping procedures
Working Hours & Benefits:
- Hours:Full-time, 40 hours/week
- Alternating shifts: 08:3017:00
- Flexibility during busy months (OctoberNovember, 08:0019:00)
- Salary:Competitive, dependent on experience
- Holiday:30 days per year (including bank holidays)
- Pension:Auto-enrolment scheme; Group Personal Pension available post-probation
- Additional Benefits:
- Life Assurance (4x salary) post-probation
- Cash Care Health Plan post-probation
- Access to a shared team mobile if required
Why Join?
This is a brilliant opportunity for someone looking to advance their career within logistics and customer operations. You\’ll join a close-knit, professional team in a business that values continuous improvement, collaboration, and delivering a first-class service.
Apply nowto join a fast-paced, rewarding environment where your logistics knowledge and customer service skills can thrive.
Customer Service & Logistics Coordinator in Burton-On-Trent employer: Proactive Personnel - Derby
Contact Detail:
Proactive Personnel - Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Logistics Coordinator in Burton-On-Trent
✨Tip Number 1
Familiarise yourself with the logistics and warehousing industry. Understanding key terms and processes will help you communicate effectively during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Network with professionals in the logistics sector. Attend local events or join online forums to connect with others in the industry, which can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your customer service skills and ability to handle logistics challenges. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Research the company’s values and recent achievements. Being able to articulate how your personal values align with theirs can make a strong impression and show your genuine interest in joining their team.
We think you need these skills to ace Customer Service & Logistics Coordinator in Burton-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and logistics. Use specific examples that demonstrate your skills in managing customer relationships and coordinating logistics operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and logistics. Mention why you are interested in this role and how your background aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your communication skills, computer literacy, and ability to manage multiple priorities. These are essential for the Customer Service & Logistics Coordinator role.
Showcase Problem-Solving Abilities: Provide examples of how you've successfully resolved customer queries or logistical challenges in the past. This will demonstrate your proactive attitude and solutions-focused mindset.
How to prepare for a job interview at Proactive Personnel - Derby
✨Know the Company Inside Out
Before your interview, take some time to research the logistics company thoroughly. Understand their services, values, and key clients. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills, especially in a logistics or warehousing context. Be ready to discuss how you've handled challenging situations and maintained strong relationships with clients.
✨Demonstrate Organisational Skills
As a Customer Service & Logistics Coordinator, you'll need to manage multiple priorities. Be prepared to discuss your organisational strategies and tools you use to stay on top of tasks, such as managing delivery schedules and coordinating shipments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the company's approach to continuous improvement, or how success is measured in this role. This shows your enthusiasm and forward-thinking attitude.
