11908MS
£28k – 31k per year
First Line Support Analyst
Nottingham | Permanent | Up to £31,000 per annum | Excellent Benefits | Full UK Driving License and Own Car Required
Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.
Knowledge Required:
- Proven working experience in an IT support, service desk or technical operations role.
- Familiarity with ticket and incident management systems and working with third-party support providers.
- Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
- Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
- Understanding of user access, device management, onboarding and offboarding processes.
- Awareness of common cyber security risks and secure working practices.
Skills Required:
- Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
- Analytical and systematic approach to troubleshooting and problem-solving.
- Ability to take ownership of issues, coordinate others and follow actions through to completion.
- Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
- Strong organisational, time management, attention to detail and follow-up skills.
- Ability to manage competing priorities with an appropriate sense of urgency.
- Ability to work independently and as part of a team.
- Ability to remain calm and professional during incidents and periods of change.
- Strong commitment to customer service, knowledge sharing and accurate record keeping.
- Aptitude to learn new skills and a desire to explore relevant IT technologies.
Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car.
Desirable Skills:
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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