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- Tasks: Join our team as a Service Desk Analyst, providing top-notch IT support.
- Company: We're a dynamic company based in Epsom, focused on delivering exceptional service.
- Benefits: Enjoy hybrid working, annual leave, medical cover, and a range of exciting perks!
- Why this job: Be part of a supportive culture where your skills can shine and make an impact.
- Qualifications: 5+ years in Service Desk support with strong ITIL and Microsoft skills required.
- Other info: Only suitable applicants will be contacted for interviews; we value equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Service Desk Analyst Proactive.IT Appointments•Epsom, UK
11416SJR
Truly competive + bonus + car + brilliant benefits
Service Desk Analyst – Hybrid
Our client is urgently looking for an experienced Service Desk Analyst to join their team based near Epsom, on a permanent basis.
Ideally you will have experience solving 1st and 2nd line issues. Any experience at 3rd line level is advantageous. You will be customer driven, forming a team of 5 supporting up to 500 end users.
You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, leading pension scheme (20%+ contribution), discretionary bonus, onsite parking, gym, café and restaurant, private medical, life assurance, income protection, various car scheme and many, many more perks!
Service Desk Analyst – Key Skills:
- 5+ years’ experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
- Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
- Demonstrable troubleshooting and problem resolution skills
- Strong experience of Microsoft Windows 11 support and installation
- Strong Microsoft Office and Office 365 skills
- Client patching and collection management using SCCM
- Active Directory and other account administration experience
- Experience working with and adhering to procedures
- Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability
- Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business
- Experience working to Service Level Agreement targets
- Ability to use remote control tools and provide effective telephone / remote support
- Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software
- Self-starter able to work on own initiative, managing and prioritising own workload, managing competing priorities to deliver tight deadlines under pressure
- Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level
- Excellent interpersonal skills and strong customer focus to build effective working relationships with customers and staff members
Service Desk Analyst – Hybrid
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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Service Desk Analyst employer: Proactive.IT Appointments
Contact Detail:
Proactive.IT Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework and be ready to discuss how you've applied its principles in your previous roles. This will show that you understand the importance of structured service management.
✨Tip Number 2
Brush up on your Microsoft Windows 11 and Office 365 skills, as these are crucial for the role. Consider setting up a home lab or using virtual machines to practice troubleshooting and support scenarios.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships and provided excellent customer service in past positions. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can demonstrate your genuine interest and fit for the team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Service Desk support. Emphasise your technical skills, particularly with Microsoft Windows 11, Office 365, and any relevant ITIL knowledge.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Service Desk Analyst role. Mention your customer service skills and how you build relationships within IT teams, as well as your ability to meet Service Level Agreement targets.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you provided effective telephone or remote support. Highlight your experience with tools like SCCM and Active Directory, and any achievements that demonstrate your reliability and punctuality.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Proactive.IT Appointments
✨Showcase Your Experience
Make sure to highlight your 5+ years of experience in Service Desk support. Be ready to discuss specific scenarios where you successfully handled technical issues, as this will demonstrate your capability in a busy environment.
✨Demonstrate ITIL Knowledge
Since the role requires an understanding of the ITIL framework, prepare to explain how you've applied ITIL principles in your previous roles. Use examples to illustrate your practical knowledge and how it improved service delivery.
✨Highlight Customer Service Skills
Excellent customer service is key for this position. Be prepared to share examples of how you've built strong relationships with clients and colleagues, and how you’ve resolved conflicts or challenges effectively.
✨Familiarise Yourself with Tools
Brush up on your knowledge of Microsoft Windows 11, Office 365, and remote control tools. Be ready to discuss your experience with these technologies, including any troubleshooting or support tasks you've performed.
