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- Tasks: Join our team as a Service Desk Analyst, providing top-notch support and solutions.
- Company: We're a dynamic company focused on innovation and employee satisfaction.
- Benefits: Enjoy remote work options, health cover, training, discounts, and a fun team environment.
- Why this job: This role offers growth opportunities and a chance to make a real impact in tech.
- Qualifications: 3+ years in Service Desk, 2nd Line Support experience, and O365 knowledge required.
- Other info: Only suitable applicants will be contacted for interviews.
The predicted salary is between 24000 - 32000 £ per year.
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11028SR1
£28k – 32k per year + Brilliant Benefits
Service Desk Analyst
Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis.
You will be rewarded with a brilliant salary and benefits package including annual leave, pension scheme, remote working (after probation), health cover, training & development, discounts, a truly fun and friendly team, free parking, the opportunity to move up the ladder and many more perks!
Service Desk Analyst – Key Skills:
- 3+ years in a Service Desk/Cloud Service Desk environment
- 2nd Line Support experience, any 3rd Line Support experience is beneficial
- Good experience with O365 (Exchange, Outlook, Teams) etc
- Microsoft Cloud Fundamentals Certificates, such as AZ-900
- Microsoft Azure is very nice to have
Service Desk Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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Service Desk Analyst employer: Proactive.IT Appointments
Contact Detail:
Proactive.IT Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure to brush up on your knowledge of O365 and Microsoft Azure. Familiarity with these tools is crucial for a Service Desk Analyst role, so consider doing some hands-on practice or online courses to solidify your skills.
✨Tip Number 2
Network with current or former Service Desk Analysts. Reach out on platforms like LinkedIn to gain insights about the role and the company culture, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for common interview questions specific to service desk roles. Think about scenarios where you've successfully resolved issues or improved processes, as these examples will showcase your experience effectively.
✨Tip Number 4
Highlight your soft skills during any interactions. As a Service Desk Analyst, communication and teamwork are key, so be ready to discuss how you've collaborated with others and handled customer queries in the past.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk or Cloud Service Desk environment. Emphasise your 2nd Line Support experience and any relevant 3rd Line Support skills, as well as your familiarity with O365 and Microsoft Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific skills that align with the job description, such as your experience with Microsoft Cloud Fundamentals and how you can contribute to the team.
Highlight Relevant Certifications: If you have any Microsoft Cloud Fundamentals Certificates, like AZ-900, make sure to mention them prominently in your application. This will demonstrate your commitment to professional development and your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Analyst.
How to prepare for a job interview at Proactive.IT Appointments
✨Showcase Your Experience
Make sure to highlight your 3+ years of experience in a Service Desk or Cloud Service Desk environment. Be ready to discuss specific scenarios where you provided 2nd Line Support and how you handled challenges.
✨Demonstrate Technical Knowledge
Familiarise yourself with O365 tools like Exchange, Outlook, and Teams. Prepare to answer questions about these platforms and share any relevant experiences you've had using them in previous roles.
✨Certifications Matter
If you have Microsoft Cloud Fundamentals Certificates, such as AZ-900, be sure to mention them. If you have experience with Microsoft Azure, prepare to discuss how you've used it in your work.
✨Emphasise Soft Skills
Since the role involves working within a team, it's important to demonstrate your interpersonal skills. Share examples of how you've contributed to a fun and friendly team environment in the past.