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- Tasks: Support 500 end users with 1st and 2nd line IT issues.
- Company: Leading IT services company with a vibrant team culture.
- Benefits: Competitive salary, hybrid work, generous pension, and private medical.
- Why this job: Join a dynamic team and enhance your IT support skills.
- Qualifications: 5+ years in Service Desk support and strong troubleshooting skills.
- Other info: Permanent position with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT services company based near Epsom is seeking an experienced Service Desk Analyst to support 500 end users. The role offers competitive salary, hybrid working, and a comprehensive benefits package including a generous pension scheme, discretionary bonus, onsite amenities, and private medical.
Ideal candidates will have over 5 years’ experience in Service Desk support, strong troubleshooting abilities, and excellent customer service skills. This is a permanent position with a vibrant team environment.
Senior Service Desk Analyst - Hybrid 1st/2nd Line in Epsom employer: Proactive.IT Appointments
Contact Detail:
Proactive.IT Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst - Hybrid 1st/2nd Line in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to Service Desk support. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your troubleshooting skills during interviews! Be ready to discuss specific examples of how you've resolved issues in the past. This will demonstrate your expertise and problem-solving abilities to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Desk Analyst - Hybrid 1st/2nd Line in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Desk support, especially those 5+ years. We want to see how your troubleshooting skills and customer service abilities shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how you can contribute to our vibrant team environment.
Showcase Relevant Skills: Don’t forget to mention any specific tools or technologies you’ve used in previous roles. We love seeing candidates who are well-versed in the latest IT solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Proactive.IT Appointments
✨Know Your Stuff
Make sure you brush up on your technical skills and troubleshooting techniques. Given the role involves supporting 500 end users, be prepared to discuss specific scenarios where you've successfully resolved issues in a timely manner.
✨Showcase Your Customer Service Skills
This position values excellent customer service, so think of examples where you've gone above and beyond for users. Be ready to explain how you handle difficult situations and maintain a positive attitude under pressure.
✨Familiarise Yourself with the Company
Research the company’s culture and values. Understanding their approach to IT services will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role but also for the team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
