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- Tasks: Provide 1st/2nd line support for applications and troubleshoot data issues.
- Company: Dynamic tech company offering a collaborative and supportive environment.
- Benefits: Salary up to £37,000, hybrid working, and opportunities for skill development.
- Why this job: Join a team where you can enhance your technical skills and make a real impact.
- Qualifications: Experience in application support and strong analytical skills required.
- Other info: Great career growth potential in a fast-paced, tech-driven environment.
The predicted salary is between 32000 - 37000 £ per year.
This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.
The Role
- Act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.
- Provide 1st / 2nd line application support for automation and low-code platforms.
- Investigate incidents by analysing data records, logs, system outputs, and error messages.
- Identify and resolve data-related issues such as validation errors, incorrect mappings, or corrupted records.
- Query, filter, and validate data to support root-cause analysis.
- Support customers with data-driven application issues, explaining findings clearly.
- Work with internal technical teams to resolve complex data or configuration problems.
- Manage incidents and service requests in line with SLA targets.
- Apply configuration changes, system updates, and fixes where required.
- Maintain detailed case notes and contribute to knowledge bases and data-related documentation.
What We’re Looking For
Essential experience:
- Background in Application Support, Software Support, or Technical Support.
- Strong analytical and problem-solving skills, particularly around data issues.
- Hands-on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL).
- Understanding how data flows through applications, forms, workflows, or integrations.
- Confident communicator, able to explain data and technical issues to non-technical users.
- Experience working in an IT service or SLA-driven environment.
Desirable (not essential):
- Basic SQL or database experience.
- Exposure to APIs, JSON, or data integrations.
- Experience with low-code platforms, automation tools, or workflow systems.
- Knowledge of ITIL / service management processes.
- Familiarity with JavaScript, Python, or similar scripting languages.
Location & Working Pattern
- Hybrid working model.
- Office location: Bedford.
- UK-based candidates only (security clearance required).
What’s On Offer
- Salary up to £37,000, depending on experience.
- Hybrid flexibility.
- Opportunity to develop deeper skills in data-driven application support and automation technologies.
- Supportive, collaborative technical environment.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
Application Support Engineer in Bedford employer: Proactive.IT Appointments
Contact Detail:
Proactive.IT Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Bedford
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect Application Support Engineer role.
✨Tip Number 2
Practice makes perfect! Brush up on your technical skills, especially around data issues and troubleshooting. The more confident you are in your abilities, the better you'll perform in interviews.
✨Tip Number 3
Tailor your approach! When you get an interview, make sure to highlight your experience with data accuracy and system outputs. Show them you understand the ins and outs of application support.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Application Support Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application or software support. We want to see how you've tackled data issues and provided customer support, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Application Support Engineer role. Share your passion for data and how you can help our customers with their application challenges.
Show Off Your Technical Skills: We’re looking for strong analytical skills, especially around data. Mention any hands-on experience you have with SQL, Excel, or low-code platforms. The more relevant details you provide, the better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Proactive.IT Appointments
✨Know Your Data
Make sure you brush up on your data skills before the interview. Understand how data flows through applications and be ready to discuss your experience with validating records, querying systems, or using Excel/CSV files. This will show that you’re not just familiar with the concepts but can also apply them practically.
✨Communicate Clearly
As an Application Support Engineer, you'll need to explain technical issues to non-technical users. Practice articulating complex data problems in simple terms. You might even want to prepare a few examples of how you've done this in the past to demonstrate your communication skills.
✨Familiarise Yourself with the Role
Take the time to understand the key responsibilities listed in the job description. Be prepared to discuss how your previous experience aligns with providing 1st/2nd line support and managing incidents. Tailoring your answers to reflect the specific needs of the role will make you stand out.
✨Prepare for Problem-Solving Questions
Expect to face scenario-based questions that test your analytical and problem-solving skills. Think of past experiences where you identified and resolved data-related issues, and be ready to walk the interviewer through your thought process. This will showcase your ability to troubleshoot effectively.
