Proactive.IT Appointments Ltd. in the United Kingdom is seeking an experienced Service Desk Manager to lead a busy MSP Service Desk and develop high-quality IT support and customer service. You will manage 6–8 Service Desk Engineers, monitor SLA/KPI performance and drive continual service improvement.
The role requires strong ITIL knowledge, incident management experience and leadership capabilities to foster a customer-focused culture and collaborate with technical and account teams.
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MSP Service Desk Lead – Team Coach & KPI Champion in Walton-on-Thames employer: Proactive.IT Appointments Ltd.
Proactive.IT Appointments Ltd. is an exceptional employer that fosters a collaborative and innovative work culture, where data-driven insights are at the forefront of decision-making. Employees benefit from continuous professional development opportunities, including mentorship for senior analysts, and enjoy a supportive environment that encourages creativity and growth. Located in a vibrant area, the company offers a dynamic workplace that values each team member's contributions and promotes a healthy work-life balance.
Contact Details:
Proactive.IT Appointments Ltd. Recruitment Team
