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- Tasks: Join our team as an IT Support Analyst, providing 1st and 2nd line support.
- Company: Work with a major client in a dynamic environment focused on tech solutions.
- Benefits: Gain hands-on experience with both Mac and Windows technologies in a supportive setting.
- Why this job: Perfect for tech enthusiasts looking to grow their skills and make an impact.
- Qualifications: Experience with Microsoft Windows, Apple IOS, and various tech support tools required.
- Other info: This is a 1-month rolling contract, 5 days onsite, ideal for reliable and personable candidates.
The predicted salary is between 24000 - 36000 £ per year.
We have a major client of ours looking for an experienced IT Support Analyst to join them ASAP on a 1 month rolling contract – 5 days ONSITE
The individual needs to have the below skills at a 1st/2nd line level BUT MOST IMPORTANTLY. Reliability and personality ARE KEY
This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies.
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Microsoft Windows versions 10
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Apple IOS installation, configuration and troubleshooting
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Active Directory user and group administration
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Audio Visual and video conference technologies and hardware
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Anti-virus installation and centralised deployment/management tools (eg Sophos)
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Remote/Secure access & VPN solutions (particularly FortiClient)
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WAN/LAN Technologies
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Service Desk call logging software (Fresh Service)
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Wi-Fi Technologies (specifically Meraki)
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Desktop Imaging (Windows & Mac)
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Email management/security (particularly Mimecast)
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Microsoft Office 365 administration
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Mobile Telephony (IOS and Android)
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MDM – Intune
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
IT Support Analyst - 5 days ONSITE - INSIDE IR35 employer: Proactive.IT Appointments Ltd.
Contact Detail:
Proactive.IT Appointments Ltd. Recruiting Team
+441932232966
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - 5 days ONSITE - INSIDE IR35
✨Tip Number 1
Make sure to highlight your experience with both Mac and Windows technologies during any conversations or interviews. This role emphasizes the importance of being versatile, so showcasing your skills in both environments will set you apart.
✨Tip Number 2
Demonstrate your reliability and personality in your interactions. Since these traits are key for this position, be prepared to share examples of how you've successfully worked in team settings and handled challenging situations.
✨Tip Number 3
Familiarize yourself with the specific tools mentioned in the job description, such as Fresh Service for call logging and Meraki for Wi-Fi technologies. Being able to discuss your hands-on experience with these tools can give you an edge.
✨Tip Number 4
Network with current or former IT Support Analysts in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace IT Support Analyst - 5 days ONSITE - INSIDE IR35
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your experience with both Mac and Windows technologies, as well as your familiarity with the specific tools mentioned in the job description, such as Active Directory, Microsoft Office 365, and VPN solutions.
Showcase Your Personality: Since reliability and personality are key for this role, consider including a brief section in your cover letter that highlights your interpersonal skills and how you work within a team environment.
Tailor Your CV: Customize your CV to reflect the 1st/2nd line support experience. Use keywords from the job description to ensure your application stands out to recruiters.
Follow Up: After submitting your application, consider sending a polite follow-up email after a week or so to express your continued interest in the position and inquire about the status of your application.
How to prepare for a job interview at Proactive.IT Appointments Ltd.
✨Show Your Reliability
Since reliability is key for this role, make sure to emphasize your punctuality and dependability during the interview. Share examples from your past experiences where you demonstrated these qualities.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with both Mac and Windows technologies. Highlight specific instances where you've successfully troubleshooted issues or managed installations, especially with tools like Active Directory and Microsoft Office 365.
✨Highlight Your Personality
The client values personality just as much as technical skills. Be yourself and let your enthusiasm for IT support shine through. Engage with the interviewer and show that you can communicate effectively with users at all levels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Practice articulating your thought process when troubleshooting common issues, such as VPN connectivity or audio-visual setup problems.
