At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot tech issues for users.
- Company: Join a dynamic managed service provider with a focus on teamwork.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Other info: Work onsite in a collaborative environment with a strong team spirit.
- Why this job: Be the tech hero, solving problems and supporting users every day.
- Qualifications: Experience in IT support, troubleshooting, and managing devices.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced 1st / 2nd Line engineer to join our client on a permanent basis 5 days a week onsite.
Key Skills:
- 1st / 2nd line IT support skills and very strong troubleshooting skills
- Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy
- Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
- Proven knowledge and demonstrated experience in the operation & administration of Google Workspace
- Experience with Microsoft 365 would also be an advantage
- Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
- Strong knowledge of Windows 10 and MAC operating systems
- Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls
2nd Line Engineer employer: Proactive.IT Appointments Ltd.
Join a dynamic team as a 2nd Line Engineer where your expertise will be valued in a supportive and collaborative work environment. Our company prioritises employee growth, offering continuous training and development opportunities, while fostering a culture of innovation and teamwork. Located in a vibrant area, we provide a unique chance to work closely with cutting-edge technology and diverse clients, ensuring that every day brings new challenges and rewards.
Contact Details:
Proactive.IT Appointments Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting techniques and make sure you're comfortable with Google Workspace and Microsoft 365. We want to see you confidently tackle any IT issue that comes your way.
✨Tip Number 2
Practice makes perfect! Set up a mock interview with a friend or use online resources to simulate common 1st/2nd line support scenarios. This will help us see how you handle real-life problems under pressure.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your troubleshooting skills shine through, so don’t hold back on showcasing your achievements!
Showcase Relevant Skills:When writing your application, emphasise your experience with Google Workspace and Microsoft 365. We’re keen to know how you’ve managed devices and provided support in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Proactive.IT Appointments Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. Familiarity with Google Workspace and Microsoft 365 will definitely give you an edge!
✨Show Off Your Hardware Skills
Since the role involves installation and configuration of various devices, be prepared to talk about your experience with desktops, laptops, and peripherals. Bring up specific instances where you’ve successfully set up or troubleshot hardware to demonstrate your hands-on expertise.
✨Demonstrate Your Networking Knowledge
Networking fundamentals are key for this position. Brush up on your knowledge of LAN, WAN, VPNs, routers, and firewalls. You might be asked to explain how these components work together, so having clear examples or scenarios in mind can really help you shine.
✨Practice Common Interview Questions
Prepare for typical interview questions related to IT support roles. Think about how you would handle difficult users or complex technical issues. Practising your responses will help you feel more confident and articulate during the actual interview.
