Proactive Appointments Limited is seeking a Service Desk Manager to lead a busy MSP service desk. You will manage a team of 6–8 engineers, drive KPI performance, uphold ITIL standards, and ensure high-quality IT support for demanding clients.
The role requires 3+ years in IT service desk management within MSPs, strong leadership, and experience with PSA/RMM tools. A proactive, customer-focused mindset is essential for success in this fast-paced environment.
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Service Desk Manager: Lead MSP Support & Service Improvement employer: Proactive.IT Appointments Limited
As an Information Security Manager at our company, you will join a dynamic and supportive work culture that prioritises employee growth and development. With a competitive salary and comprehensive benefits package, including opportunities for professional training and certifications, you will play a crucial role in enhancing our ISO 27001-certified ISMS while working in a hybrid environment that promotes work-life balance. Our commitment to fostering a strong culture of compliance and security awareness ensures that you will be part of a forward-thinking team dedicated to making a meaningful impact in the field of information security.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
