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For Companies At a Glance
- Tasks: Manage technical issues and resolve customer queries efficiently.
- Company: A dynamic challenger bank in the UK with a focus on innovation.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Why this job: Join a forward-thinking team and make a real difference in customer support.
- Qualifications: Strong communication skills and experience with Microsoft products required.
- Other info: On-site role with opportunities for professional growth.
The predicted salary is between 40000 - 45000 £ per year.
A challenger bank in the UK is seeking an experienced IT Service Desk Analyst to manage technical issues effectively. The role involves logging customer contacts and resolving a high percentage of tickets at first contact.
Candidates should have:
- Strong communication skills
- Experience with Microsoft products
- Relevant IT certifications
This on-site position offers a salary of £40k - £45k per year plus benefits.
Onsite IT Service Desk Analyst – 1 Year FTC (London) employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Service Desk Analyst – 1 Year FTC (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at banks or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT Service Desk scenarios. Think about how you’d handle tricky customer issues and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical issues. Remember, it’s not just about fixing problems; it’s about helping customers feel supported.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Onsite IT Service Desk Analyst – 1 Year FTC (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT service desk roles and Microsoft products. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with a challenger bank like ours.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, clear and concise language will help us see your ability to manage customer contacts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products and any relevant IT certifications. Be prepared to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process, so being clear and concise will help you stand out.
✨Familiarise Yourself with Ticketing Systems
Get to know common ticketing systems and how they work. If you have experience with any specific tools, be ready to share examples of how you've used them to log and resolve customer contacts efficiently.
✨Show Enthusiasm for Customer Service
This role is all about helping customers, so demonstrate your passion for providing excellent service. Share stories that highlight your commitment to resolving issues quickly and effectively, especially at first contact.
