At a Glance
- Tasks: Support IT needs for 130 colleagues and manage tech issues daily.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Flexible working with travel to London and a supportive team culture.
- Why this job: Kickstart your IT career with real-world experience and mentorship.
- Qualifications: 0-2 years of IT support experience and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
- Junior IT Support Assistant
- Hybrid –
- Weekly travel to London required
- We’re looking for an enthusiastic and organised
- Junior
IT Support Assistant to join our clients team and play an important role in supporting the day-to-day technology needs of around 130 colleagues.
This is an excellent opportunity for someone with
0–2 years’ experience who has a genuine interest in IT, a practical mindset and a passion for providing great service.
You don’t need to know everything already, we’re looking for someone with the right attitude, aptitude and willingness to learn.
You’ll work closely with our Head of IT & Marketing, an IT Support Executive and an external IT support provider, giving you exposure to a broad range of IT systems, hardware, software and projects.
What will you be doing?
- No two days will be exactly the same. Your responsibilities will include:
- Monitoring and managing IT support tickets, resolving issues where possible and escalating when required.
- Providing day-to-day technical support to colleagues across the business.
- Supporting users with software and systems including
- Microsoft Teams, Zoom and Copilot
- Setting up IT equipment for new starters and managing IT requirements for leavers.
- Supporting home-working and office-based technology set-ups.
- Managing IT equipment, stock and inventory, including organising deliveries and replacements.
- Providing support for mobile devices and liaising with external providers when necessary.
- Assisting with software, system and equipment updates, including testing.
- Supporting IT projects and helping introduce new systems and software.
- Working with external IT support providers and coordinating engineers when they attend site.
- Helping colleagues get the most from their systems and software, including creating user guides and providing basic training.
- Providing IT support for company events, meetings and presentations.
- Assisting with IT service reviews, internal IT communications and domain management.
- Supporting out-of-hours testing, monitoring and updates when required (typically 1–2 hours per month).
This is a hands-on role where you’ll have the opportunity to take ownership, learn quickly and develop your technical knowledge across a broad range of areas.
What are we looking for?
You may already have some experience in an IT support or technical role, but we’re also keen to hear from candidates who have
0–2 years’ experience and can demonstrate the right attitude and enthusiasm for IT.
You’ll ideally have
- Some experience providing IT, technical, administrative or customer-facing support.
- A genuine interest in technology and a desire to develop your IT career.
- Good problem-solving skills and a practical, common-sense approach.
- Excellent organisation and the ability to prioritise a busy workload.
- Strong attention to detail.
- Clear and confident written and verbal communication skills.
- The ability to explain technical issues in a straightforward and approachable way.
- A proactive, positive attitude and willingness to get stuck in.
- The ability to handle confidential information appropriately.
- Junior IT Support Assistant
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
#J-18808-Ljbffr
Junior IT Support Assistant – 11845ME in London employer: Proactive.IT Appointments Limited
As an Information Security Manager at our company, you will join a dynamic and supportive work culture that prioritises employee growth and development. With a competitive salary and comprehensive benefits package, including opportunities for professional training and certifications, you will play a crucial role in enhancing our ISO 27001-certified ISMS while working in a hybrid environment that promotes work-life balance. Our commitment to fostering a strong culture of compliance and security awareness ensures that you will be part of a forward-thinking team dedicated to making a meaningful impact in the field of information security.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Assistant – 11845ME in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proactive.IT Appointments Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proactive.IT Appointments Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proactive.IT Appointments Limited!
✨Direct Apply to Proactive.IT Appointments Limited
Let's not forget to apply directly through the Proactive.IT Appointments Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Assistant – 11845ME in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive.IT Appointments Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive.IT Appointments Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
