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- Tasks: Troubleshoot complex IT issues and provide top-notch support to users.
- Company: Established IT provider with a focus on Telecoms and Connectivity services.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a fast-paced team and make a real impact in IT support.
- Qualifications: Experience in Managed Service Provider roles and strong troubleshooting skills.
- Other info: Fully onsite role with a chance to work with diverse technologies.
The predicted salary is between 34000 - 47000 £ per year.
Location: London Bridge (Fully Onsite)
Salary: Up to £47,000
Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk.
In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long‐term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.
Key Responsibilities- Act as the escalation point for advanced IT issues from the Service Desk
- Troubleshoot and resolve complex hardware, software and networking issues
- Support and maintain desktops, laptops, mobiles, printers and network equipment
- Investigate recurring issues, identify root causes and implement long‐term fixes
- Provide both onsite and remote support to users of varying technical levels
- Maintain accurate ticket notes and produce clear technical documentation
- Stay up to date with technologies used across client environments
- Experience working for a Managed Service Provider is essential
- Strong 2nd‐line troubleshooting experience
- Skilled with Windows 10/11, macOS and mobile devices
- Solid networking knowledge (LAN, WAN, VPN, routers, firewalls)
- Experience using Intune or similar MDM solutions
- Excellent communication and customer‐service skills
- Proactive, analytical mindset with the ability to work independently
- PowerShell or other scripting experience is a bonus
Additional Requirements
- Ability to pass an enhanced DBS check
If you’re a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast‐paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role.
IT Support Engineer – MSP Experience Essential – 11294LSR2 in London employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer – MSP Experience Essential – 11294LSR2 in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to MSP environments. Practice explaining complex issues in simple terms, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Engineer – MSP Experience Essential – 11294LSR2 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Service Providers. We want to see how your skills match the job description, so don’t be shy about showcasing your 2nd-line troubleshooting experience and any relevant technologies you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your proactive approach to problem-solving and how you’ve successfully handled complex IT issues in the past.
Show Off Your Communication Skills: Since this role involves supporting users of varying technical levels, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight how you’ve effectively communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, macOS, and networking concepts. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your depth of experience.
✨Showcase Your MSP Experience
Since the role requires Managed Service Provider experience, prepare examples that highlight your previous work in an MSP environment. Talk about how you handled escalations and complex issues, and what proactive measures you took to prevent them from recurring.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice explaining technical concepts in simple terms, as you'll be supporting users with varying levels of technical knowledge. This will demonstrate your ability to connect with clients effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the company and the role. You might want to ask about their current tech stack or how they handle ongoing training and development for their engineers.
