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- Tasks: Provide IT support, troubleshoot issues, and manage Microsoft 365 environments.
- Company: Join a dynamic team focused on tech solutions in Exeter.
- Benefits: Enjoy hybrid working, travel opportunities, and a supportive work culture.
- Why this job: Perfect for problem-solvers eager to grow their tech skills in a fast-paced environment.
- Qualifications: Experience with Microsoft 365, strong communication skills, and a passion for learning required.
- Other info: Only suitable candidates will be contacted for interviews.
The predicted salary is between 20400 - 23400 £ per year.
11113AS
£24k – 26k per year
IT Support Technician
Hybrid Working in Exeter
Are you a proactive and ambitious IT professional looking to take the next step in your career? Join a dynamic and growing team where your skills will make a real impact.
Our client is seeking an enthusiastic IT & Communications Support Technician to be the go-to tech expert for their regional offices. You’ll be the first point of contact for IT support, resolving a wide range of technical issues and ensuring smooth day-to-day operations. With a strong focus on Microsoft 365 and cloud technologies, you’ll play a key role in maintaining a secure and efficient IT environment.
This is a fantastic opportunity for someone who thrives in a fast-paced setting, enjoys problem-solving, and is eager to grow their technical expertise. You’ll also have the chance to travel to other UK offices, expanding your experience and network.
What You’ll Do:
- Provide hands-on desktop support and manage ticket queues
- Troubleshoot hardware, software, and network issues
- Support and maintain Microsoft 365 and Windows environments
- Handle device deployment, user onboarding/offboarding, and mobile management
- Collaborate with third-party vendors and internal teams
- Champion a security-first mindset in all tasks
What You’ll Bring:
- Experience with Microsoft 365, Windows 10/11, Active Directory
- Strong communication and organisational skills
- A self-motivated, can-do attitude with a passion for learning
- Basic networking knowledge and familiarity with Apple iOS
Note: Due to the volume of applications received, it will not be possible to respond to all applications. Only suitable candidates will be contacted for an interview.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organization.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, available at http://proactive.it/privacy-notice/.
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IT Support Technician – 11113AS employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician – 11113AS
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Windows environments, as these are crucial for the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common IT issues you might encounter. Set up a home lab or use virtual machines to simulate problems and find solutions, which will prepare you for real-world scenarios.
✨Tip Number 3
Network with professionals in the IT field, especially those who work in support roles. Attend local meetups or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Showcase your communication skills during any interactions with us. Being the first point of contact for IT support means you'll need to explain technical issues clearly, so practice articulating complex concepts in simple terms.
We think you need these skills to ace IT Support Technician – 11113AS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365, Windows environments, and any IT support roles you've held. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that align with the job requirements, such as troubleshooting abilities and your proactive approach to IT support.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This could include specific challenges you faced and the solutions you implemented, demonstrating your problem-solving capabilities.
Highlight Communication Skills: Since strong communication is essential for this role, emphasise your ability to explain technical concepts to non-technical users. Include any experiences where you've collaborated with teams or provided training to others.
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 10/11, and Active Directory. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting a variety of IT issues, be ready to walk through your problem-solving process. You might even be asked to solve a hypothetical scenario during the interview, so think on your feet!
✨Emphasise Communication Skills
As the first point of contact for IT support, strong communication is key. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. This will show that you can bridge the gap between tech and users.
✨Express Your Eagerness to Learn
The company values a self-motivated attitude and a passion for learning. Share examples of how you've pursued professional development in the past, whether through courses, certifications, or personal projects related to IT.
