IT Support Technician – 11036JB

11036JB £30k – 35k per year + Brilliant Benefits IT Support Technician Our client is urgently looking for an IT Support Technician to join their team on a permanent basis. Our client is happy to consider both newcomers to IT, as well as experienced candidates. Please note, the role is on-site 5 days per week in London. Remote working will be permitted on an ad-hoc basis. You will be rewarded with an excellent salary, as well as a benefits package including annual leave, pension scheme, private medical insurance and life assurance. IT Support Technician – Key Skills/Points: LogsupportrequestsinServiceNow ProficiencywithMSOffice365Suite ExperiencewiththeconfigurationofMobiledeviceswouldbebeneficial Flexibilitytoworkoutsidenormalofficehourstoprovideglobalsupport CreateServiceNowrequestsforrequeststakenbyphone,email,textorinperson Makecertainthatallticketsareacknowledgedandrespondedtoinareasonableamountoftime,eveniftheyarenotpossibletoresolveonfirstcontact Provideregularupdatestotherequestorontheirticketsregardlessofprogressmade Ensurethatticketshaveappropriatecategoriesassigned,correctstatusisapplied,andpriorityisclear Maintainanaccurateaudittrailontheticket Escalateissuesthatarenotpossibletoresolveduetoknowledgeoraccessto2ndlinesupport,oriftheguidancestatesescalatetotheappropriateteamsuchasITInfrastructureorITApplications&Development,orexternalsuppliersupport Preparedesksetupfornewjoiners,andclearingequipmentfromleavers Assistwiththemaintenanceofinventory,includingtonerandinkforprinters KeepITstockorganisedsothatthelocalteamknowitsstatus(available,pendingassignment,pendingrepair) WeekendoncallcoveriscoveredonarotationalbasisbyallITSupportteammembers IT Support Technician Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/ #J-18808-Ljbffr