Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for tech issues and manage them like a pro.
- Company: Join a challenger bank that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, benefits, and a chance to grow your skills.
- Why this job: Make a real difference by solving tech problems and helping customers.
- Qualifications: Experience in customer service and a knack for Microsoft products.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 34000 - 45000 £ per year.
Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, strong communication skills and be ITIL qualified.
Responsibilities
- Log all customer contacts (phone, email, walk-up) as tickets with complete details and resolve a high percentage of first-line tickets at first contact in line with SLA targets.
- Accurately log all customer contacts (phone, email, walk-up) as tickets with complete details.
- Proactively manage open tickets, ensuring timely updates and closure.
- Prioritise and categorise tickets correctly to enable efficient triage and resolution.
- Escalate unresolved or complex tickets promptly with clear documentation.
Qualifications and experience
- Appropriate customer service and stakeholder management skills.
- A good understanding of the Microsoft product sets; printing and the desktop deployment processes.
- A willingness to learn effective troubleshooting.
- Experience of Microsoft M365.
- Experience of Active Directory.
- Be familiar with IT audit processes and controls.
- ITIL v4 Foundation certification.
- CompTIA A+.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Service Desk Analyst – 1 Year FTC – 11306AC employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst – 1 Year FTC – 11306AC
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at banks or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft product knowledge and ITIL principles. We recommend practising common interview questions related to service desk scenarios to show off your troubleshooting skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Service Desk Analyst role. We’re always on the lookout for passionate candidates, and applying directly can help us spot your application faster!
We think you need these skills to ace IT Service Desk Analyst – 1 Year FTC – 11306AC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with Microsoft products and any ITIL qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and experience with third-party vendors, as these are key for us.
Show Off Your Communication Skills: Since strong communication is crucial for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products and ITIL principles. Be ready to discuss your experience with troubleshooting and managing tickets, as well as how you've handled third-party vendors in the past.
✨Show Off Your Communication Skills
Since you'll be the primary point of contact for technical issues, practice explaining complex concepts in simple terms. Think about examples where you've successfully communicated with customers or stakeholders to resolve issues.
✨Demonstrate Proactive Problem-Solving
Prepare to share specific instances where you've proactively managed open tickets or escalated unresolved issues. Highlight your ability to prioritise tasks effectively and ensure timely updates.
✨Familiarise Yourself with the Company
Research the challenger bank and understand its values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
