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- Tasks: Provide top-notch support to 500 end users and troubleshoot IT issues.
- Company: Leading recruitment agency with a dynamic hybrid team near Epsom.
- Benefits: Attractive salary, bonuses, pension scheme, private medical, and more perks.
- Why this job: Join a vibrant team and enhance your customer service skills in IT.
- Qualifications: 5+ years in service desk support, strong troubleshooting, and ITIL knowledge.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency is urgently seeking an experienced Service Desk Analyst to join their hybrid team near Epsom. Applicants should have over 5 years in service desk support, focused on delivering high-quality customer service to approximately 500 end users.
The role requires strong troubleshooting skills, familiarity with Microsoft Windows 11, and ITIL knowledge.
Attractive compensation includes bonus, pension scheme, private medical, and various other perks. This is an opportunity to work in a dynamic team environment.
Hybrid Service Desk Analyst - 3 On-Site Days in Epsom employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - 3 On-Site Days in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to service desk support. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Show off your troubleshooting skills during interviews! Be ready to discuss specific examples of how you've resolved issues in the past. This will demonstrate your expertise and problem-solving abilities to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities that you won’t find elsewhere, so keep an eye on our listings!
We think you need these skills to ace Hybrid Service Desk Analyst - 3 On-Site Days in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk support, especially those 5+ years. We want to see how you've delivered high-quality customer service and tackled troubleshooting challenges.
Show Off Your Skills: Don’t forget to mention your familiarity with Microsoft Windows 11 and any ITIL knowledge you have. We love seeing candidates who can hit the ground running with the tech we use!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about this role and how you can contribute to our dynamic team. Keep it friendly and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Stuff
Make sure you brush up on your service desk support skills, especially if you've got over 5 years of experience. Be ready to discuss specific troubleshooting scenarios you've handled, particularly with Microsoft Windows 11, as this will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering high-quality customer service, prepare examples of how you've gone above and beyond for end users. Think about times when you turned a negative experience into a positive one – this will highlight your commitment to customer satisfaction.
✨Familiarise Yourself with ITIL
As ITIL knowledge is essential for this position, make sure you can talk about ITIL principles and how you've applied them in your previous roles. This will demonstrate that you understand best practices in service management and can contribute effectively to the team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the tools they use. This not only shows your interest in the role but also helps you gauge if the company culture aligns with what you're looking for. Plus, it gives you a chance to engage with the interviewers!
