At a Glance
- Tasks: Provide remote IT support and troubleshoot a variety of technical issues.
- Company: Join a growing IT managed services provider with a supportive team.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a homeworking allowance.
- Other info: Flexible remote work with opportunities for professional development.
- Why this job: Kickstart your IT career while working with cutting-edge Microsoft technologies.
- Qualifications: 3 years of IT support experience and strong Microsoft 365 skills required.
The predicted salary is between 30000 - 35000 £ per year.
A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.
You’ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities- Provide remote IT support via phone, email, and remote tools
- Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
- Log, manage, and resolve tickets with accurate documentation
- Escalate complex issues to 2nd/3rd line support teams
- Support Microsoft 365, Entra ID, and Intune administration
- Assist with onsite support visits and project work when required
- Maintain and update knowledge base documentation
- Ensure SLA targets and service quality standards are met
- Identify and escalate potential security incidents
- Windows Desktop & Windows Server
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- ITSM tools (e.g. ServiceNow)
- Basic TCP/IP networking
- ITIL processes (Incident, Problem, Change, Request Fulfilment)
- Hardware support (desktops, laptops, mobile devices, printers)
- Remote-first (UK-based)
- Must be commutable to Godalming, Surrey (GU7)
- Must also be commutable to Heathrow customer site
- Office attendance: 1 week per month (Surrey)
- Occasional onsite visits required
- Shift rotation: Early: 07:00 – 15:30, Mid: 09:00 – 17:30, Late: 10:30 – 19:00
- Minimum 3 years’ experience in IT Service Desk / IT Support role
- Strong Microsoft 365 support experience
- Experience with device troubleshooting and endpoint support
- Confident working within SLA-driven ticketing environments
- Strong communication and customer service skills
- Logical, structured troubleshooting approach
- Comfortable working independently in a remote environment
- Motivated to build a long-term IT career
- AZ-900 / MS-900 / SC-900
- MD-102
- AZ-104
- ITIL Foundation
- 25 days holiday + bank holidays (rising to 28 with service)
- Private medical insurance
- Life assurance (4x salary)
- Pension matched up to 5%
- Holiday buy scheme (up to +1 week)
- Homeworking allowance (£300 setup + £100 annually)
- Paid charity day
- Dog-friendly office with free parking
- Techscheme & Cyclescheme
- Quarterly training and development sessions
- Must be able to work rotating shifts
- Must be commutable to Godalming office
- Must attend office 1 week per month
- Must be commutable to Heathrow customer site
- Open to occasional onsite visits required
- Minimum 3 years IT support experience required
- Strong Microsoft 365 experience essential
- Permanent candidates only (no contractors)
- Must be eligible for BPSS / SC clearance
Service Desk Engineer (Level 1) – 11629 AW in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic IT managed services provider that prioritises employee growth and well-being, offering a competitive salary of £30,000 – £35,000 along with generous benefits such as 25 days holiday, private medical insurance, and a homeworking allowance. With a remote-first work culture and opportunities for professional development, this role is perfect for those looking to advance their IT career while enjoying a supportive and flexible work environment in the picturesque Surrey area.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Level 1) – 11629 AW in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common IT issues, especially with Microsoft 365 and basic networking. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past. Remember, being customer-focused is key for a Service Desk Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer (Level 1) – 11629 AW in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you handle customer queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and basic networking. Be ready to discuss your experience with troubleshooting these technologies, as they'll likely ask you about specific scenarios you've faced.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, be prepared to share examples of how you've provided excellent customer service in the past. Think of times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes like Incident and Problem Management is crucial for this position. Brush up on these concepts and be ready to explain how you've applied them in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and what success looks like in this role. It shows you're genuinely interested and helps you assess if it's the right fit for you.
