At a Glance
- Tasks: Provide remote IT support and troubleshoot a variety of technical issues.
- Company: Join a growing IT managed services provider with a supportive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a homeworking allowance.
- Other info: Flexible remote work with opportunities for professional development.
- Why this job: Kickstart your IT career while working with cutting-edge Microsoft technologies.
- Qualifications: 3 years of IT support experience and strong Microsoft 365 skills required.
The predicted salary is between 30000 - 35000 £ per year.
A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You’ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities
- Provide remote IT support via phone, email, and remote tools
- Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
- Log, manage, and resolve tickets with accurate documentation
- Escalate complex issues to 2nd/3rd line support teams
- Support Microsoft 365, Entra ID, and Intune administration
- Assist with onsite support visits and project work when required
- Maintain and update knowledge base documentation
- Ensure SLA targets and service quality standards are met
- Identify and elevate potential security incidents
Technical Environment
- Windows Desktop & Windows Server
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- ITSM tools (e.g. ServiceNow)
- Basic TCP/IP networking
- ITIL processes (Incident, Problem, Change, Request Fulfilment)
- Hardware support (desktops, laptops, mobile devices, printers)
Working Pattern
- Remote-first (UK-based)
- Must be commutable to Godalming, Surrey (GU7)
- Must also be commutable to Heathrow customer site
- Office attendance: 1 week per month (Surrey)
- Occasional onsite visits required
- Shift rotation: Early: 07:00 – 15:30, Mid: 09:00 – 17:30, Late: 10:30 – 19:00
About You
- Minimum 3 years’ experience in IT Service Desk / IT Support role
- Strong Microsoft 365 support experience
- Experience with device troubleshooting and endpoint support
- Confident working within SLA-driven ticketing environments
- Strong communication and customer service skills
- Logical, structured troubleshooting approach
- Comfortable working independently in a remote environment
- Motivated to build a long-term IT career
Desirable Certifications
- AZ-900 / MS-900 / SC-900
- MD-102
- AZ-104
- ITIL Foundation
Benefits
- 25 days holiday + bank holidays (rising to 28 with service)
- Private medical insurance
- Life assurance (4x salary)
- Pension matched up to 5%
- Holiday buy scheme (up to +1 week)
- Homeworking allowance (£300 setup + £100 annually)
- Paid charity day
- Dog-friendly office with free parking
- Techscheme & Cyclescheme
- Quarterly training and development sessions
Important Requirements
- Must be able to work rotating shifts
- Must be commutable to Godalming office
- Must attend office 1 week per month
- Must be commutable to Heathrow customer site
- Open to occasional onsite visits
- Minimum 3 years IT support experience required
- Strong Microsoft 365 experience essential
- Permanent candidates only (no contractors)
- Must be eligible for BPSS / SC clearance
Service Desk Engineer (Level 1) – 11629 AW-3 in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic IT managed services provider that prioritises employee growth and well-being, offering a competitive salary of £30,000 – £35,000 along with generous benefits such as 25 days holiday, private medical insurance, and a homeworking allowance. With a remote-first culture and structured support environment, this role provides an excellent opportunity for career advancement in IT while enjoying a supportive and flexible work atmosphere.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Level 1) – 11629 AW-3 in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proactive.IT Appointments Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proactive.IT Appointments Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proactive.IT Appointments Limited!
✨Direct Apply to Proactive.IT Appointments Limited
Let's not forget to apply directly through the Proactive.IT Appointments Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer (Level 1) – 11629 AW-3 in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive.IT Appointments Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive.IT Appointments Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
