At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for internal customers.
- Company: Join a fantastic company that values growth and career development.
- Benefits: Enjoy a competitive salary, hybrid working, and excellent benefits.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Service Desk Engineer to join our fantastic client on a hybrid working basis. The company offers a fantastic working environment to grow in and hopefully create a long career path for the successful candidate.
Purpose of this role
To provide in person and telephone IT technical assistance to the client’s internal customers. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.
Your key responsibilities are:
- Providing excellent customer service via in person support, over the telephone, email and the ITSM system.
- Maintaining the high standards required for the clients internal service levels.
- Working in a front of house position offering in person customer and technical services.
- Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
- Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals.
Experience/Knowledge
- Experience working within an IT service desk / IT Support environment.
- A customer services background.
- Experience supporting Microsoft operating systems, Active Directory and Exchange.
Desirable
- CompTIA A+ and Network+, Security + or equivalent.
- IT based A level Grade C or above / BTEC or equivalent.
- Degree or equivalent.
- ITIL certification.
- Support based Microsoft technologies accreditation.
- Knowledge of Remote Desktop Services technologies.
- Network troubleshooting experience.
- Knowledge of DHCP, DNS, VPN.
- Experience using ITSM packages.
Equal Opportunities
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
Privacy Notice
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Service Desk Engineer – HYBRID – 11644AC in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic and supportive team as a Service Desk Engineer, where you will benefit from a fantastic salary and comprehensive benefits while working in a hybrid environment. Our company fosters a culture of growth and development, providing ample opportunities for career advancement and skill enhancement, all within a collaborative atmosphere that prioritises excellent customer service and technical excellence.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer – HYBRID – 11644AC in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a Service Desk Engineer role, brush up on troubleshooting common IT issues. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Don’t underestimate the power of soft skills! Customer service is key in this role, so be ready to share examples of how you've handled difficult situations or provided excellent support in the past.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Service Desk Engineer – HYBRID – 11644AC in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience in IT support and customer service, and don’t forget to mention any relevant certifications like CompTIA A+ or ITIL.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Mention your problem-solving skills and how you’ve handled IT issues in the past.
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially with Microsoft operating systems and any experience with ITSM packages. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, Active Directory, and Exchange. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples from your previous jobs where you went above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Familiarise Yourself with ITSM Tools
If you've used ITSM packages before, be prepared to talk about your experience with them. If not, do a bit of research on common ITSM tools and their functionalities. Showing that you understand how to log, investigate, and resolve incidents will give you an edge.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting hardware and software issues. Brush up on your network troubleshooting skills, including DHCP, DNS, and VPN. Practising common scenarios can help you feel more confident when answering these questions.
