At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for diverse business clients.
- Company: Join a growing Managed Services team in a supportive, collaborative environment.
- Benefits: Competitive salary, 24 days leave, birthday off, and career progression opportunities.
- Other info: Dynamic role with excellent training and growth potential.
- Why this job: Kickstart your IT career while working with exciting technologies and helping others.
- Qualifications: 1-2 years of IT support experience and strong communication skills.
The predicted salary is between 28000 - 29000 £ per year.
Service Desk Engineer
Are you passionate about technology and delivering exceptional customer service?
We’re looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.
This is an excellent opportunity for someone with 1–2 years’ IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.
Location
Maidenhead, Berkshire
Salary
What You’ll Be Doing
As a Level 1 Service Desk Engineer, you’ll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.
Your responsibilities will include
- Providing first-line technical support via phone, email and remote support tools.
- Managing user accounts across Active Directory and Microsoft 365.
- Troubleshooting Windows 10/11 and Microsoft Office issues.
- Supporting networking fundamentals, including DNS, DHCP and email-related issues.
- Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.
- Assisting with device builds, deployments and general system maintenance.
- Accurately documenting incidents, resolutions and updates within the ticketing system.
- Escalating more complex issues where required while maintaining ownership through to resolution.
About You
You’ll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment.
Essential Skills & Experience
- 1–2 years’ experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered).
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to prioritise workload and manage multiple support requests.
- Technical Knowledge
You’ll have experience with
- Active Directory
- Windows Server (2012 onwards)
- Windows 10/11
- Microsoft Office
- Microsoft 365 Administration
- Networking fundamentals (DNS, DHCP and email)
Experience with any of the following would be advantageous
- Microsoft Intune
- Microsoft Entra ID
- Microsoft Teams
- Share Point Online
- Vo IP systems (particularly Gamma)
- Apple device support
- Connect Wise
- ITIL Foundation, Comp TIA A+/Network+ or Microsoft certifications
- What’s on Offer
- Competitive salary of £28,000–£29,000
- 24 days annual leave plus Bank Holidays
- Birthday off every year
- Company pension
- Holiday buy-back scheme
- Employee Assistance Programme
- Rewards & Recognition scheme
- Free on-site parking
- Supportive team environment with opportunities for training and career progression
If you’re looking to build your career within a fast‑paced Managed Services environment and enjoy working with a variety of technologies, we’d love to hear from you.
Apply today and take the next step in your IT career.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
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Contact Details:
Proactive.IT Appointments Limited Recruitment Team
