At a Glance
- Tasks: Provide remote IT support and troubleshoot Microsoft 365 issues for users.
- Company: Join a growing IT managed services provider with a remote-first culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a homeworking allowance.
- Other info: Dynamic role with opportunities for training and development in a supportive environment.
- Why this job: Kickstart your IT career while working with cutting-edge Microsoft technologies.
- Qualifications: 3 years of IT support experience and strong Microsoft 365 skills required.
The predicted salary is between 30000 - 35000 £ per year.
A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.
You’ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities- Provide remote IT support via phone, email, and remote tools
- Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
- Log, manage, and resolve tickets with accurate documentation
- Escalate complex issues to 2nd/3rd line support teams
- Support Microsoft 365, Entra ID, and Intune administration
- Assist with onsite support visits and project work when required
- Maintain and update knowledge base documentation
- Ensure SLA targets and service quality standards are met
- Identify and escalate potential security incidents
- Windows Desktop & Windows Server
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- ITSM tools (e.g. ServiceNow)
- Basic TCP/IP networking
- ITIL processes (Incident, Problem, Change, Request Fulfilment)
- Hardware support (desktops, laptops, mobile devices, printers)
- Remote-first (UK-based)
- Must be commutable to Godalming, Surrey (GU7)
- Must also be commutable to Heathrow customer site
- Office attendance: 1 week per month (Surrey)
- Occasional onsite visits required
- Shift rotation: Early: 07:00 – 15:30, Mid: 09:00 – 17:30, Late: 10:30 – 19:00
- Minimum 3 years’ experience in IT Service Desk / IT Support role
- Strong Microsoft 365 support experience
- Experience with device troubleshooting and endpoint support
- Confident working within SLA-driven ticketing environments
- Strong communication and customer service skills
- Logical, structured troubleshooting approach
- Comfortable working independently in a remote environment
- Motivated to build a long-term IT career
- AZ-900 / MS-900 / SC-900
- MD-102
- AZ-104
- ITIL Foundation
- 25 days holiday + bank holidays (rising to 28 with service)
- Private medical insurance
- Life assurance (4x salary)
- Pension matched up to 5%
- Holiday buy scheme (up to +1 week)
- Homeworking allowance (£300 setup + £100 annually)
- Paid charity day
- Dog-friendly office with free parking
- Techscheme & Cyclescheme
- Quarterly training and development sessions
- Must be able to work rotating shifts
- Must be commutable to Godalming office
- Must attend office 1 week per month
- Must be commutable to Heathrow customer site
- Open to occasional onsite visits required
- Minimum 3 years IT support experience required
- Strong Microsoft 365 experience essential
- Permanent candidates only (no contractors)
- Must be eligible for BPSS / SC clearance
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Remote IT Service Desk Engineer I — Microsoft 365 Support in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic IT managed services provider that prioritises employee growth and well-being, offering a competitive salary of £30,000 – £35,000 along with generous benefits such as 25 days holiday, private medical insurance, and a homeworking allowance. With a remote-first work culture and opportunities for professional development, this role is perfect for those looking to advance their IT career while enjoying a supportive and flexible work environment.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Service Desk Engineer I — Microsoft 365 Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or have experience with Microsoft 365. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common IT issues, especially around Windows and Microsoft 365. We want to see your logical approach in action!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as a Level 1 Service Desk Engineer, you'll be the first point of contact for users. Share examples of how you've turned tricky situations into positive experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Remote IT Service Desk Engineer I — Microsoft 365 Support in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, let us know how you handle customer queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows troubleshooting, and basic networking. Familiarise yourself with common issues and solutions, as well as the tools you'll be using like ITSM platforms. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be ready to demonstrate your customer service experience. Think of examples where you've successfully resolved user issues or gone the extra mile for a customer. Highlighting your communication skills will set you apart.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice how you would handle specific IT issues or user complaints. This will show your logical approach to troubleshooting and your ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or the company's approach to IT support. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
