Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT support in a dynamic lab environment, ensuring data integrity and system compliance.
- Company: Join a leading organisation committed to innovation and excellence.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a supportive work culture.
- Why this job: Make a real impact in IT while working with cutting-edge laboratory technologies.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 45000 - 55000 £ per year.
Working with a leading organisation for an experienced IT Support Lead. This role is critical in supporting regulated laboratory environments, ensuring data integrity, system compliance, and robust IT service delivery across laboratory and enterprise systems.
Key Responsibilities
- Administer Chromatography Data Systems (CDS), including Empower, with responsibility for user account management, system backups, and data archiving.
- Support and configure laboratory-specific systems such as Empower and LAC/E.
- Collaborate closely with Quality Assurance and laboratory teams to ensure data integrity and full compliance with audit trail requirements.
- Coordinate with external vendors regarding system upgrades, patches, and service-level agreements.
- Implement and maintain validated states for computerized systems in compliance with GxP, 21 CFR Part 11, and EU Annex 11.
- Develop, execute, and maintain validation protocols for IT systems and laboratory informatics platforms.
- Support internal and external audits, addressing findings in a timely and effective manner.
- Maintain comprehensive documentation for IT processes, validation activities, change control, and system configurations.
- Manage system configurations, custom fields, and integrations with laboratory instruments.
IT Operations & Infrastructure
- Provide leadership and daily direction to team members, ensuring efficient ticket management and resolution.
- Deliver desk-side, phone-based, and ticket-based support for hardware, software, and enterprise applications.
- Maintain and repair desktops, laptops, and associated peripherals.
- Monitor and maintain server hardware, configure virtualization platforms (e.g., Hyper-V), and manage backup solutions such as Veeam.
- Ensure Microsoft updates are applied to non-managed servers.
- Administer Active Directory, including account creation and deactivation, structural maintenance, and management of security and distribution groups.
- Configure and support Citrix servers and manage NAS devices (e.g., Synology, QNAP) for backup purposes.
- Utilise remote-control tools to resolve desktop and user issues.
- Manage relationships with external IT and laboratory system service providers.
- Participate in special projects and on-call duty rotations as required.
Benefits
- Competitive salary and comprehensive benefits package, including:
- Annual leave plus bank holidays
- Company pension contributions
- Private medical insurance or health cash plan
- Life assurance and income protection schemes
- Employee assistance programme
- Discounted gym membership
- Regular social events and company activities
IT Support Lead – 11393JS in Bristol employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead – 11393JS in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an IT Support Lead role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Chromatography Data Systems and IT support. This can really set you apart from the crowd and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of GxP, 21 CFR Part 11, and EU Annex 11 compliance. Be ready to discuss how you’ve handled system upgrades and audits in the past. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission in IT support.
We think you need these skills to ace IT Support Lead – 11393JS in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Lead role. Highlight your experience with Chromatography Data Systems and any relevant compliance knowledge. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've directed teams or managed projects in the past. We love seeing candidates who can inspire and guide others!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Systems
Make sure you’re well-versed in the specific systems mentioned in the job description, like Empower and LAC/E. Brush up on your knowledge of Chromatography Data Systems (CDS) and be ready to discuss how you've managed user accounts, backups, and data archiving in previous roles.
✨Understand Compliance Requirements
Familiarise yourself with GxP, 21 CFR Part 11, and EU Annex 11 regulations. Be prepared to explain how you’ve ensured data integrity and compliance in past positions, especially during audits. This shows you understand the critical nature of the role.
✨Show Leadership Skills
As an IT Support Lead, you’ll need to demonstrate your ability to lead a team effectively. Think of examples where you’ve directed team members, managed ticket resolutions, or improved processes. Highlighting your leadership experience will set you apart.
✨Prepare for Technical Questions
Expect technical questions related to server management, Active Directory, and virtualisation platforms like Hyper-V. Brush up on troubleshooting techniques and be ready to discuss how you’ve handled complex IT issues in the past. Confidence in your technical skills is key!
