At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and network issues.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Competitive daily rate, onsite role, and opportunities for growth.
- Other info: Collaborate with a supportive team and enhance your technical skills.
- Why this job: Solve problems and make a real difference in day-to-day operations.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and relevant certifications.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and technically skilled IT Support Engineer to join our growing team. The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset.
Key Responsibilities
- Provide first and second-line technical support to internal users via phone, email, and in-person
- Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
- Install, configure, and maintain desktops, laptops, printers, and other peripherals
- Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
- Monitor and maintain IT systems, ensuring uptime and performance
- Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
- Assist with onboarding/offboarding processes including device setup and account provisioning
- Support remote users and troubleshoot VPN, connectivity, and collaboration tools
- Collaborate with other IT team members on infrastructure upgrades and projects
- Ensure compliance with IT policies, security protocols, and data protection regulations
Required Skills & Qualifications
- Proven experience in IT support or helpdesk roles (2+ years preferred)
- Strong knowledge of Windows OS, Microsoft 365, and networking concepts
- Familiarity with Active Directory, Exchange, and remote desktop tools
- Excellent troubleshooting and communication skills
- Ability to prioritize tasks and manage time effectively
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Support Engineer – 11642JS in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic and supportive team as an IT Support Engineer, where your technical skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and training in a fast-paced environment. Located onsite, you will enjoy the benefits of direct interaction with colleagues and the chance to make a meaningful impact on our IT operations.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer – 11642JS in Bristol
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, Microsoft 365, and networking concepts. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can diagnose and fix issues. This hands-on experience will not only boost your confidence but also give you real examples to discuss in interviews.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. Join relevant groups and participate in discussions. You never know when a connection might lead to your next job opportunity!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. Make sure to highlight your customer-first mindset and problem-solving skills in your application.
We think you need these skills to ace IT Support Engineer – 11642JS in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any hands-on experience with hardware and software.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've solved problems in the past and how you can bring that customer-first mindset to our organisation.
Show Off Your Technical Skills:We’re looking for someone with strong knowledge of Windows OS, Microsoft 365, and networking concepts. Make sure to mention any relevant certifications you have, like CompTIA A+ or ITIL, as they can really set you apart from the crowd!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about what we do at StudySmarter!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and networking concepts. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
As an IT Support Engineer, you'll need to explain technical issues to non-technical users. Practise how you would communicate complex ideas simply and clearly. Consider role-playing with a friend to get comfortable with this.
✨Familiarise Yourself with the Tools
Get to know ticketing systems like Jira or ServiceNow, as well as remote desktop tools. If you have experience with these, be prepared to share examples of how you've used them effectively in previous roles.
✨Show Your Customer-First Mindset
During the interview, highlight your approach to customer service. Share examples of how you've gone above and beyond to help users, and demonstrate your proactive attitude towards resolving issues quickly and efficiently.
