At a Glance
- Tasks: Manage IT support tickets and resolve user incidents with a proactive approach.
- Company: Join a dynamic team in a well-organised tech environment.
- Benefits: Competitive salary, bonus opportunities, and a supportive work culture.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Kickstart your IT career and make a real difference in tech support.
- Qualifications: Experience in 1st/2nd line IT support and strong Jira knowledge.
The predicted salary is between 35000 - 35000 £ per year.
- IT Support Analyst
- Milton Keynes, Buckinghamshire, England | Permanent | £35k per year + Bonus
We are looking for a well‑organised and proactive 1st/2nd Line IT Support Analyst to join our team.
Key Responsibilities
- Manage and prioritise IT support tickets using Jira.
- Respond to and resolve user incidents and service requests.
- Provide 1st and 2nd line technical support across hardware, software, and systems.
- Escalate complex issues where required and maintain accurate ticket updates.
Requirements
- Experience in 1st and/or 2nd line IT support.
- Strong working knowledge of Jira.
- Excellent organisational and communication skills.
- Ability to manage multiple tasks and work effectively under pressure.
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IT Support Analyst – 11689CA3 in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic and innovative team as an Analytical Engineer, where you'll have the opportunity to work with cutting-edge technologies in a hybrid environment. Our collaborative culture fosters continuous learning and professional growth, ensuring that you can develop your skills while contributing to impactful data-driven solutions. With competitive salaries, bonuses, and a strong commitment to employee well-being, we offer a rewarding workplace that values your contributions and encourages creativity.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
