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For Companies At a Glance
- Tasks: Support intelligent automation and low-code platforms, diagnosing application issues with a data focus.
- Company: Join a forward-thinking tech company in a collaborative hybrid environment.
- Benefits: Earn up to £37,000 with hybrid flexibility and professional development opportunities.
- Why this job: Make an impact by solving real-world data issues for enterprise customers.
- Qualifications: Experience in application support and strong analytical skills required.
- Other info: Exciting chance to grow your skills in a supportive technical team.
The predicted salary is between 32000 - 37000 £ per year.
Our client is looking for an Application Support Engineer with a strong data-focused mindset to support intelligent automation and low-code platforms used by enterprise customers. This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.
The Role
You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems. Key responsibilities include:
- Providing 1st / 2nd line application support for automation and low-code platforms
- Investigating incidents by analysing data records, logs, system outputs, and error messages
- Identifying and resolving data-related issues such as validation errors, incorrect mappings, or corrupted records
- Querying, filtering, and validating data to support root-cause analysis
- Supporting customers with data-driven application issues, explaining findings clearly
- Working with internal technical teams to resolve complex data or configuration problems
- Managing incidents and service requests in line with SLA targets
- Applying configuration changes, system updates, and fixes where required
- Maintaining detailed case notes and contributing to knowledge bases and data-related documentation
What We’re Looking For
Essential experience:
- Background in Application Support, Software Support, or Technical Support
- Strong analytical and problem-solving skills, particularly around data issues
- Hands-on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL)
- Understanding how data flows through applications, forms, workflows, or integrations
- Confident communicator, able to explain data and technical issues to non-technical users
- Experience working in an IT service or SLA-driven environment
Desirable (not essential):
- Basic SQL or database experience
- Exposure to APIs, JSON, or data integrations
- Experience with low-code platforms, automation tools, or workflow systems
- Knowledge of ITIL / service management processes
- Familiarity with JavaScript, Python, or similar scripting languages
Location & Working Pattern
Hybrid working model. Office location: Bedford. UK-based candidates only (security clearance required).
What’s On Offer
Salary up to £37,000, depending on experience. Hybrid flexibility. Opportunity to develop deeper skills in data-driven application support and automation technologies. Supportive, collaborative technical environment.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Application Support Engineer – 11360SR in Bristol employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer – 11360SR in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your problem-solving abilities with data. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Engineer – 11360SR in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and data management. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled data-related issues in the past. We love seeing how you approach challenges and find solutions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Data
Make sure you brush up on your data skills before the interview. Understand how data flows through applications and be ready to discuss your experience with validating records, using Excel or basic SQL. This will show that you have the analytical mindset they’re looking for.
✨Communicate Clearly
Practice explaining technical issues in simple terms. You’ll need to communicate effectively with non-technical users, so think of examples where you’ve done this before. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with Automation Tools
Since the role involves supporting low-code platforms and automation tools, do some research on these technologies. If you have any hands-on experience, be prepared to share specific examples of how you’ve used them to solve problems.
✨Prepare for Scenario Questions
Expect questions that ask you to troubleshoot a data-related issue or manage an incident. Think of past experiences where you’ve successfully resolved similar challenges and be ready to walk the interviewer through your thought process.
