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For Companies At a Glance
- Tasks: Provide first-class support for VoIP and telephony services, troubleshooting issues and handling service requests.
- Company: Join a growing team in a dynamic tech environment.
- Benefits: Competitive salary and opportunities for professional growth.
- Why this job: Be the go-to person for VoIP support and make a real difference for customers.
- Qualifications: Experience with VoIP systems and Office 365 is a plus.
- Other info: Exciting opportunity for career advancement in a supportive workplace.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for a 1st Line VoIP Engineer to join our clients growing team and provide first-class support for our VoIP and telephony services. You’ll be the first point of contact for customers, troubleshooting VoIP issues, handling service requests, and escalating complex problems when required.
Key Responsibilities
- Providing 1st line technical support for VoIP and hosted telephony services
- Any experience with 3CX / Gamma Horizon / Call switch / PDX systems is highly desirable
- Office 365 experience
- Any MSP experience is also a massive plus
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
1st Line VOIP Engineer – ON SITE – 11421MS in Bristol employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line VOIP Engineer – ON SITE – 11421MS in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their VoIP services and any recent projects. This will help us tailor our answers and show genuine interest.
✨Tip Number 2
Practice common interview questions related to VoIP support. We can even role-play with a friend to get comfortable discussing troubleshooting scenarios.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! Asking about their tech stack or team dynamics shows we’re engaged and keen to learn more.
✨Tip Number 4
Apply through our website for a smoother process! It helps us keep track of applications and ensures we don’t miss out on your awesome skills.
We think you need these skills to ace 1st Line VOIP Engineer – ON SITE – 11421MS in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VoIP and telephony services. We want to see how your skills match the role, so don’t be shy about showcasing any relevant experience with systems like 3CX or Office 365.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line VoIP Engineer role. Be sure to mention your customer service skills and any troubleshooting experience you have.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your VoIP Stuff
Make sure you brush up on your VoIP knowledge before the interview. Familiarise yourself with systems like 3CX, Gamma Horizon, and Call switch. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
As a 1st Line VoIP Engineer, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer queries or technical issues in the past. This will demonstrate your ability to provide first-class support.
✨Highlight Relevant Experience
If you've got experience with Office 365 or have worked in an MSP environment, make sure to mention it! These are massive plus points that can set you apart from other candidates. Tailor your CV and responses to highlight this experience.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This shows your genuine interest and helps you understand if the company is the right fit for you. Think about what you want to know regarding their VoIP services or team dynamics.
