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For Companies At a Glance
- Tasks: Diagnose and support Microsoft products while providing excellent customer service.
- Company: Join a dynamic team in a hybrid work environment in Plymouth.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, and training opportunities.
- Why this job: Make a real impact by helping customers solve their tech issues.
- Qualifications: Experience with Microsoft products and strong communication skills.
- Other info: Great career growth potential in a supportive and innovative company.
The predicted salary is between 22600 - 26800 £ per year.
Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Plymouth, on a permanent basis. Please note, the role is hybrid, with 2 days working from home each week upon completion of a successful probation period of 6 months. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, your own kit, hybrid working as well as training and development.
Key Skills and Responsibilities
- Diagnose faults, support, install, and maintain the following Microsoft Products: Windows Server 2019/2022, Windows 11, Microsoft 365, and Microsoft Office applications
- Support for the following features, services and roles: Active Directory, DNS, DHCP, RDS, IIS, SharePoint Online, Exchange Online, OneDrive
- Install, update and support anti-virus solutions
- Ongoing communication with customers regarding support requests
- Install and configure routers, firewalls, servers, PCs and Printers
- Diagnose and repair network faults
- Install and configure remote access/VPN solutions
- Ensure your tickets are kept up-to-date with accurate information and relevant time entries
- Maintain client confidentiality at all times
- Adhere to the data protection act
- Focus on maintaining effective customer service
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
1st Line Support Analyst – 11435AC in Bristol employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst – 11435AC in Bristol
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft products like Windows Server and Office applications. We want to see you confidently diagnosing faults and supporting users, so practice makes perfect!
✨Tip Number 2
Network like a pro! Connect with others in the industry through LinkedIn or local meetups. We can’t stress enough how valuable it is to build relationships that could lead to job opportunities.
✨Tip Number 3
Prepare for those interviews! Research common questions for 1st Line Support roles and think about how you’d handle tricky customer service scenarios. We’re all about showing off your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you that job!
We think you need these skills to ace 1st Line Support Analyst – 11435AC in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Analyst role. Highlight your experience with Microsoft products and any relevant technical skills. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be dealing with customers, it's important to showcase your communication skills in your application. We love candidates who can explain complex tech stuff in simple terms!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products like Windows Server, Microsoft 365, and Active Directory. Be ready to discuss how you've diagnosed faults or supported installations in the past. This will show that you're not just familiar with the tech but can also apply it practically.
✨Practice Customer Communication
Since this role involves ongoing communication with customers, practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable. Demonstrating your ability to maintain effective customer service will set you apart.
✨Showcase Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired network faults or installed remote access solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and problem-solving abilities in action.
✨Stay Organised and Detail-Oriented
Highlight your experience with keeping tickets up-to-date and maintaining client confidentiality. Bring examples of how you've managed your workload effectively in previous roles. This will demonstrate your attention to detail and commitment to excellent service.
