At a Glance
- Tasks: Deliver top-notch IT support and manage tickets while tackling exciting small projects.
- Company: Join a dynamic team focused on customer service and problem-solving.
- Benefits: Competitive daily rate with potential for long-term contract opportunities.
- Other info: Be part of a supportive team in a fast-paced environment.
- Why this job: Make a real difference by helping users and enhancing your IT skills.
- Qualifications: Experience in 1st Line support and excellent communication skills required.
Contract Opportunity – 1st Line IT Support
£180-£195/day
Long term contract potential
We’re on the hunt for a customer-focused 1st Line IT Support Engineer who thrives in a fast-paced environment and enjoys solving problems. This role is more than just answering tickets—you’ll be the first point of contact for users, keeping ticket queues under control while also getting involved in small IT projects that add variety to your day.
What you’ll be doing day to day:
- Delivering exceptional customer service
- Managing and resolving 1st line support tickets
- Keeping ticket queues organised and on track
- Troubleshooting hardware, software and Microsoft 365 issues
- Supporting small IT projects and rollouts
What we’re looking for:
- Previous 1st Line or Service Desk experience
- Excellent communication and customer service skills
- A proactive attitude and strong attention to detail
- Someone who enjoys working as part of a busy, supportive team
If you’re an IT support professional who loves helping people and wants a contract role with a great mix of BAU support and project work, we’d love to hear from you.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
1st Line IT Support – 11683CA in Bristol employer: Proactive.IT Appointments Limited
Join a dynamic and innovative team as an Analytical Engineer, where you'll have the opportunity to work with cutting-edge technologies in a hybrid environment. Our collaborative culture fosters continuous learning and professional growth, ensuring that you can develop your skills while contributing to impactful data-driven solutions. With competitive salaries, bonuses, and a strong commitment to employee well-being, we offer a rewarding workplace that values your contributions and encourages creativity.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
