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- Tasks: Manage the full billing cycle and resolve customer queries effectively.
- Company: Join a dynamic team in the telecoms and IT sector.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Equal opportunities employer committed to protecting your personal data.
- Why this job: Be part of a crucial process that supports customers and enhances their experience.
- Qualifications: Experience with billing systems and strong analytical skills required.
The predicted salary is between 35000 - 40000 £ per year.
We are seeking a detail-oriented Telecoms / IT Billing Specialist / Administrator to join our team. You will be responsible for managing the end-to-end billing process—importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively.
Key Responsibilities
- Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution.
- Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution.
- Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform.
- Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues.
- Communication: Excellent verbal and written communication skills for liaising with customers and colleagues.
- Problem-Solving: Strong ability to investigate and resolve complex billing queries.
- Administrative Skills: Proven experience in administrative tasks related to billing and data management.
Billing Analyst – HYBRID WORKING – 11573MS1 employer: Proactive.IT Appointments Limited
Contact Detail:
Proactive.IT Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst – HYBRID WORKING – 11573MS1
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common billing-related questions. We recommend role-playing with a friend or using online resources to get comfortable discussing your analytical and problem-solving skills.
✨Tip Number 3
Showcase your skills! Bring examples of how you've resolved billing issues or improved processes in previous roles. This will help you stand out as a detail-oriented candidate who can manage the full billing cycle effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Billing Analyst – HYBRID WORKING – 11573MS1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with billing systems and telecoms technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your analytical and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Billing Analyst role. Share specific examples of how you've resolved billing queries or managed data effectively in the past.
Show Off Your Communication Skills: Since this role involves liaising with customers and colleagues, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Know Your Billing Systems
Make sure you brush up on your knowledge of billing systems, especially the aBILLity Billing Platform mentioned in the job description. Familiarise yourself with how it works and be ready to discuss any relevant experience you have with similar systems.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities by thinking of examples where you've successfully identified discrepancies or resolved billing issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Practice Communication Scenarios
Since you'll be addressing customer billing inquiries, practice how you would handle common queries. Think about how to explain complex billing issues in simple terms, and be ready to showcase your excellent verbal and written communication skills.
✨Be Proactive in Problem-Solving
During the interview, highlight your proactive approach to problem-solving. Share specific instances where you took the initiative to resolve a billing issue or improve a process, showing that you're not just reactive but also forward-thinking.