At a Glance
- Tasks: Provide third-line support and troubleshoot complex IT issues for clients.
- Company: Join a respected managed services team with a collaborative spirit.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Enjoy a close-knit team environment with excellent growth potential.
- Why this job: Make a real impact by working with modern IT technologies and valued clients.
- Qualifications: 4+ years of IT experience and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced Technical Engineer to join a small, highly respected managed services team. This is a varied technical role combining third-line support, project delivery and regular client interaction.
Key Responsibilities
- Third-line support, escalations and complex troubleshooting
- Microsoft 365, Entra ID and Exchange Online support and configuration
- Microsoft Intune deployment and endpoint management
- Conditional Access and Microsoft 365 security
- Domain, DNS, email security and routing
- Windows endpoint troubleshooting
- Network, firewall and Wi-Fi support
- Network equipment deployment and patching
- Backup deployment and management
- Client site visits, office moves and infrastructure projects
- Video conferencing setup and support
- Vendor and third-party supplier liaison
About You
- 4+ years’ commercial IT experience
- Current or recent experience within a Managed Service Provider (MSP)
- Strong technical knowledge across Microsoft 365, Entra ID, Intune and Exchange Online
- Hands-on experience with Conditional Access, DNS and office networking
- Excellent client-facing, communication and presentation skills
- Comfortable working independently and as part of a small team
- Able to commute easily into Central London
This is an excellent opportunity to join a close-knit team, work directly with valued clients and develop your career across a broad range of modern IT technologies.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
2nd / 3rd Line Support Engineer – 11815MS employer: Proactive.IT Appointments Limited
Join a dynamic and innovative team as an Analytical Engineer, where you'll have the opportunity to work with cutting-edge technologies in a hybrid environment. Our collaborative culture fosters continuous learning and professional growth, ensuring that you can develop your skills while contributing to impactful data-driven solutions. With competitive salaries, bonuses, and a strong commitment to employee well-being, we offer a rewarding workplace that values your contributions and encourages creativity.
Contact Details:
Proactive.IT Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line Support Engineer – 11815MS
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proactive.IT Appointments Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proactive.IT Appointments Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proactive.IT Appointments Limited!
✨Direct Apply to Proactive.IT Appointments Limited
Let's not forget to apply directly through the Proactive.IT Appointments Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd / 3rd Line Support Engineer – 11815MS
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive.IT Appointments Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive.IT Appointments Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive.IT Appointments Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
