At a Glance
- Tasks: Join a busy team as an Office Administrator, handling customer service and operational support.
- Company: Dynamic workplace in Wollaston with a focus on teamwork and efficiency.
- Benefits: Competitive hourly rate, Monday to Friday hours, and immediate start available.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the backbone of the office, ensuring smooth operations and excellent customer service.
- Qualifications: Experience in administration or customer service, strong IT skills, and attention to detail.
We are seeking a highly organised and proactive Administrator to join our clients busy team in Wollaston. This is a varied role that combines customer service, administration, order processing, and operational support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office while providing excellent support to customers, management, and internal departments. The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Duties and Responsibilities
- Customer Service & Reception
- Answer incoming telephone calls professionally and direct enquiries to the appropriate department.
- Manage and respond to customer emails in a timely and efficient manner.
- Welcome visitors and provide general reception support.
- Take accurate messages and ensure they are communicated promptly.
- Act as a first point of contact for customer enquiries and provide excellent customer service.
- Administration & Data Management
- Maintain and update customer records accurately within Dynamics 365.
- Input and process sales orders on Dynamics 365.
- Prepare and send customer documentation including: Product data sheets, Quotations, Order acknowledgements and confirmations.
- Ensure all administrative records are accurate, up to date, and compliant with company procedures.
- Provide general administrative support across departments as required.
- Order Processing & Logistics
- Process customer orders and prepare documentation for dispatch.
- Allocate and schedule customer orders for shipment.
- Liaise with internal teams to ensure orders are fulfilled accurately and on time.
- Book deliveries through external haulier and courier portals.
- Monitor delivery schedules and communicate updates to customers where required.
- Support the Goods Out function to ensure efficient dispatch operations.
- Business Support
- Provide administrative support to the Office Manager and Procurement team.
- Assist management with reporting, data entry, and document preparation.
- Support continuous improvement of administrative processes and procedures.
- Work collaboratively with all departments to ensure smooth operational workflows.
Skills and Experience
- Previous experience in an administrative, office support, or customer service role.
- Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Strong organisational and time-management skills.
- Ability to prioritise workload and work independently.
- Professional and friendly telephone manner.
Additional Info
- Hours: Monday to Friday 8.00am-4.30pm
- Rate: £12.71 - £13.50 per hour
- Start Date: ASAP
Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Office Administrator in Wellingborough employer: Proactive Global
Proactive Global is an excellent employer, offering a dynamic work environment in Wollaston where employees can thrive in a supportive and collaborative culture. With a focus on professional development, the company provides ample opportunities for growth and advancement, ensuring that every team member feels valued and empowered to contribute to the success of the organisation. The role of Office Administrator not only promises a competitive hourly rate but also the chance to be part of a dedicated team committed to delivering exceptional customer service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Wellingborough
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Office Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock interviews with a mate or in front of the mirror. Focus on showcasing your organisational skills and customer service experience, as these are key for the role.
✨Tip Number 3
Dress to impress! Even if the office vibe is casual, showing up looking sharp can make a great first impression. It shows you’re serious about the position and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Office Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Administrator role. Highlight your relevant experience in administration, customer service, and any specific software skills like Dynamics 365. We want to see how you fit into our busy team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Mention your organisational skills and how you handle multiple tasks in a fast-paced environment – we love that!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at Proactive Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and responsibilities, especially around customer service and administration. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is a must for this role, prepare examples that showcase your ability to handle customer inquiries and manage multiple tasks. Practise articulating your thoughts clearly and confidently, as this will demonstrate your suitability for the fast-paced environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where you successfully juggled multiple responsibilities or improved an administrative process. This will highlight your proactive nature and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Dynamics 365), or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
