At a Glance
- Tasks: Coordinate equipment distribution and ensure timely order fulfilment in the aviation industry.
- Company: Leading organisation supplying equipment to the aviation sector.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Other info: Join a supportive team and enjoy a referral scheme for successful applicants.
- Why this job: Be a key player in operations and enhance customer satisfaction in a fast-paced setting.
- Qualifications: IT literate with strong communication skills and attention to detail.
The predicted salary is between 37500 - 37500 £ per year.
Service Controller/ Coordinator required for a leading organisation supplying a wide range of their own equipment into the aviation industry. As a service controller, you will be playing a pivotal role within the operations of the company and will be key to ensuring all equipment is distributed to customers and orders fulfilled correctly and within agreed timescales.
You will be the interface of the business between the customers and the workshop/ service team!
- Responsible for co-ordinating equipment from all departments and ensuring all equipment is checked out onto the correct job before loading.
- Strong Customer service/ Support and Account management of major customers at airports.
- Liaise with the Equipment Departments, Account Management team and end customer to ensure all requests and requirements are facilitated in a timely and accurate manner.
- Ensure vehicles are loaded completely and in a timely fashion to maximise loading bay availability and to ensure that vehicles are loaded safely, securely and of an acceptable standard to avoid customer complaint on delivery.
- Work with the Equipment Control Manager & Shift Leaders to understand the current workflow, priority of work and despatch deadlines.
- Ensure sub hires are properly checked and accounted for and scanned onto the correct job.
- To have a strong attention to detail, ensuring all equipment is inspected thoroughly and checked out following the correct procedures.
- Ensure all items leaving the premises are scanned to the correct job number.
- To ensure when a job/job part is cancelled the equipment is individually returned and removed from that job in an accurate and efficient manner.
- Making sure the equipment is taken back into the relevant departments and they are notified to ensure its returned to relevant place.
The person must be IT literate with a good understanding of Microsoft Word and Excel. Able to learn the stock control inventory system. Must be able to confidently communicate with internal and external clients receiving instruction and giving advice. Be able to build strong working relationships with colleagues. To be able to work under pressure and to challenging deadlines. Self-motivating and organising with the ability to plan workload and keep track of multiple jobs. Experience with stock control systems would be an advantage.
Service Controller / coordinator employer: Proactive Global
Proactive Technical Recruitment is an exceptional employer, offering a dynamic work environment at Heathrow where you can play a crucial role in the aviation industry. With a strong emphasis on employee growth and development, we provide comprehensive training and support, ensuring that our team members thrive in their roles. Our collaborative culture fosters strong relationships among colleagues, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller / coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Heathrow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss how your experience aligns with the role of Service Controller. Use examples that highlight your attention to detail and customer service prowess.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just apply through the usual channels. Head over to our website and submit your application directly. It shows initiative and can help you stand out!
✨Tip Number 4
Follow up! After an interview or networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to build those strong working relationships we all need!
We think you need these skills to ace Service Controller / coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Controller/Coordinator role. Highlight your experience in customer service and any relevant skills, like stock control systems or IT literacy. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to work under pressure and your strong attention to detail. We love seeing enthusiasm for the position!
Showcase Your Communication Skills:Since you'll be liaising with customers and internal teams, it's crucial to demonstrate your communication skills. In your application, mention specific examples where you've successfully managed relationships or resolved issues. We value clear communicators!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're proactive, which we love!
How to prepare for a job interview at Proactive Global
✨Know Your Stuff
Make sure you understand the role of a Service Controller/Coordinator inside out. Familiarise yourself with the aviation industry, the equipment involved, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves strong customer service and account management, prepare examples from your past experiences where you've successfully handled customer interactions. Think about times when you resolved issues or built strong relationships, as these stories will demonstrate your ability to excel in this role.
✨Demonstrate Your IT Proficiency
Be ready to discuss your experience with Microsoft Word, Excel, and any stock control systems you've used. You might even want to brush up on some basic functions in Excel, as they could come in handy during the interview. Showing that you're tech-savvy will give you an edge!
✨Prepare for Pressure
This job requires working under pressure and meeting deadlines, so think of examples where you've successfully managed multiple tasks at once. Be prepared to discuss how you prioritise your workload and stay organised, as this will reassure the interviewer that you can handle the demands of the role.
